Wendy Carlson
Webster
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
UMass Memorial Health Care
04.2018 - 04.2025
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
PCA2
UMass Memorial Health Care
07.2018 - 07.2019
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
CNA
Lifecare Center
07.2014 - 06.2018
- Assist residents and staff with all care and needs of residents. Assist with ADL's, ambulation, lifts, and bathroom needs.
CNA
Brookside Nursing and Rehabilitation
08.2014 - 03.2015
- Assisted all residents and staff with any and all care and needs of residents.
CNA
Webster manor
08.2012 - 07.2014
- Assisted all residents and staff with any and all care of residents. Accompanied residents on Dr. appts.
CNA
St.Francis Nursing and Rehab.
04.2011 - 10.2013
- Assisted with all care and needs of residents.
CNA/ ward clerk
Adcare
04.2010 - 08.2011
- Checked patients in and discharged them, checked their belongings to insure sobriety and safety in the facility, vitals, various office duties, calling Dr. offices to arrange appts for patients, put together all admitting packets.
CNA
Autumn Village
02.2008 - 03.2010
- Assist residents and staff of all resident needs.
CNA
Knollwood Nursing
11.2004 - 12.2007
- Assisted residents and staff with the care and well being of the residents.
Education
CNA/HHA training
American Red Cross
01.2004
Gen.studies, early childhood and JROTC
Burncoat Sr. High
01.2001
CCMA - Medical Office Assistant
National Healthcareer Association
Worcester, MA03-2022
Skills
- General knowledge of computer
- Works well in fast paced environment
- Team worker
- Patient care
- Compassion and empathy
- Vital signs monitoring
- Wound care
- Responding to emergencies
- Clinical documentation
- Multitasking and organization
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
PCA2
UMass Memorial Health Care
07.2018 - 07.2019
Medical Office Assistant
UMass Memorial Health Care
04.2018 - 04.2025
CNA
Brookside Nursing and Rehabilitation
08.2014 - 03.2015
CNA
Lifecare Center
07.2014 - 06.2018
CNA
Webster manor
08.2012 - 07.2014
CNA
St.Francis Nursing and Rehab.
04.2011 - 10.2013
CNA/ ward clerk
Adcare
04.2010 - 08.2011
CNA
Autumn Village
02.2008 - 03.2010
CNA
Knollwood Nursing
11.2004 - 12.2007
Gen.studies, early childhood and JROTC
Burncoat Sr. High
CNA/HHA training
American Red Cross
CCMA - Medical Office Assistant
National Healthcareer Association
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