William Penn
West Barnstable,MA
Summary
Well experienced professional ready to begin the new chapter in a new field. Spent the last couple years developing the skills necessary to translate my experience into tangible skills to make myself irreplaceable.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Store Manager
RadioShack
2007 - 2015
- Led daily store operations, ensuring high levels of customer satisfaction and service efficiency.
- Developed and implemented training programs for staff to enhance product knowledge and sales techniques.
- Analyzed sales data to optimize inventory management and drive revenue growth strategies.
- Established visual merchandising standards that improved product displays and increased foot traffic.
- Managed staffing schedules to ensure adequate coverage during peak hours, enhancing operational effectiveness.
- Recovered a struggling store to bring it back to Top 20 in district of over 150
- Promoted quickly from sales to management within 2 years
Server and Bartender
Multiple
2018 - Current
- Delivered exceptional customer service in high-volume dining environments.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery. Up to 10 tables at a time.
- Collaborated with kitchen staff to streamline service operations and improve order accuracy.
- Trained new servers on menu knowledge, service standards, and POS systems.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Developed relationships with regular customers, fostering loyalty and repeat business.
Life Skills Instructor
CSI and LIFE Inc.
2015 - 2018
- Developed and implemented individualized life skills programs for diverse client needs.
- Facilitated group workshops to enhance social skills and personal development.
- Collaborated with interdisciplinary teams to assess and address client progress.
- Trained staff on best practices for engaging clients in skill-building activities.
- Advocated for clients' needs within community resources and support systems.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Managed continuous 1-hour classes designed to aid adults with developmental disabilities by using assistive technologies.
Education
Certificate of Technical Studies - A&P Certification
Cape Cod Community College
Plymouth, MA12.2025
High School Diploma -
Sturgis Charter School
Hyannis, MA06-2007
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Team leadership
- Shift scheduling
- Inventory control
- Goals and performance
- Sales expertise
- Delegating work
- Process improvements
Certification
- A&P License
- Part 107 Commercial Drone License
- Google Cybersecurity
Timeline
Store Manager
RadioShack
2007 - 2015
Server and Bartender
Multiple
2018 - Current
Life Skills Instructor
CSI and LIFE Inc.
2015 - 2018
Certificate of Technical Studies - A&P Certification
Cape Cod Community College
High School Diploma -
Sturgis Charter School