Whitney Paulin
Lawrence
Summary
Overall I think I would make a great addition because I’m very good at handling money, decision making, great with customers, fast learner, confident, kind, generous, courageous, outgoing and many more. I’m a very good salesperson, flexible and approachable with great time management skills, good guest experience with welcoming interactions and outstanding product knowledge. Over the years these skills has made me who I am today and I’m very proud of where I am but always looking to be greater.
Overview
2
2
years of professional experience
Work History
Barista
Target
Salem
03.2024 - Current
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Input orders into point of sale system and handled customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Team Member
Target
Salem
03.2024 - Current
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Addressed customer needs, responding to specific requests.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Developed positive customer relationships through friendly greeting and excellent service.
- Received, processed, and stocked merchandise in accordance with store policies.
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Monitored expiration dates on food items for freshness assurance.
Crew Member
Dunkin' Donuts
Lawrence
08.2023 - 10.2024
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Educated customers on menu items, product ingredients and nutritional values.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked kitchen supplies including food products and utensils.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Organized and restocked supplies to support operations and team productivity.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Assembled and served meals according to specific guest requirements.
- Processed payments on cash register and counted back bills and change to patrons.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Resolved customer complaints in a professional manner.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Wiped down tables and equipment, swept and refilled stock.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
Lawrence High School
Lawrence, MA05-2025
Skills
- Customer service
- Cash handling
- Food safety
- Point of sale
- Team collaboration
- Employee training
- Time management
- Conflict resolution
- Multitasking
- Workflow management
- Opening and closing coordination
- Menu memorization
- Problem-solving
- Physical stamina
- Calm demeanor
- Ordering procedures
- Sales expertise
- Decision-making
- Excellent memory
- Exceptional customer service
- Opening and closing duties
- Solid problem solver
- Point of sale operation
- Professional demeanor
- Cash register operation
- Team leadership
- Quality control
- Basic math
- Clear communication
- Inventory management
- Product upselling
- Team player
- Retail management
Timeline
Barista
Target
03.2024 - Current
Team Member
Target
03.2024 - Current
Crew Member
Dunkin' Donuts
08.2023 - 10.2024
High School Diploma -
Lawrence High School