Travel
WIJDANE ALIOUA
Customer Service
Rabat,RAB
Summary
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Insurance Agent
AXA INSURANCE
02.2025 - Current
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Customer Service Agent
INTELCIA
01.2023 - 02.2025
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Agent
UX CENTERS
12.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Customer Sales Advisor
ACCESS TELESERVICES
01.2018 - 01.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Performed regular market research to identify emerging trends, ensuring alignment between the organization''s offerings and customer needs.
- Enhanced sales performance through building rapport with customers, identifying needs, and presenting suitable product options.
- Collaborated with team members to drive overall sales goals, contributing to a positive work environment.
Education
Bachelor of Science - Marketing And Sales
National School of Business And Management
Kenitra, Morocco 05.2001 -
DUT - Business Management
Specialized Institute of Applied Technologies NTIC
Rabat, Morocco 05.2001 -
DUT - BUSINESS LAW IN FRENCH
MOHAMMED V UNIVERSITY IN RABAT
Rabat, Morocco 05.2001 -
High School Diploma -
ABDELKRIM ALKHATTABI HIGH SCHOOL
Rabat, Morocco 05.2001 -
Skills
Customer service
Interests
Photography
Volunteering
Sports
Hobbies
- Collecting fridge magnets.
- Visiting museums and galleries.
- Horseback riding.
- Dog walking.
Timeline
Insurance Agent
AXA INSURANCE
02.2025 - Current
Customer Service Agent
INTELCIA
01.2023 - 02.2025
Customer Service Agent
UX CENTERS
12.2021 - 01.2023
Customer Sales Advisor
ACCESS TELESERVICES
01.2018 - 01.2020
Bachelor of Science - Marketing And Sales
National School of Business And Management
05.2001 -
DUT - Business Management
Specialized Institute of Applied Technologies NTIC
05.2001 -
DUT - BUSINESS LAW IN FRENCH
MOHAMMED V UNIVERSITY IN RABAT
05.2001 -
High School Diploma -
ABDELKRIM ALKHATTABI HIGH SCHOOL
05.2001 -
Similar Profiles
Cara McCreadieCara McCreadie
Insurance Advisor at Axa InsuranceInsurance Advisor at Axa Insurance
JAMIE STUARTJAMIE STUART
Senior Business Change Coordinator at AXA InsuranceSenior Business Change Coordinator at AXA Insurance
Andrew GonzalesAndrew Gonzales
Financial Advisor at Axa InsuranceFinancial Advisor at Axa Insurance
Mohamed El HafianeMohamed El Hafiane
English Teacher at ANGEnglish Teacher at ANG
Samira Idoue LaouinaSamira Idoue Laouina
Regional Manager at Peace CorpsRegional Manager at Peace Corps