Wilande Verdisca Leon

• Organized and facilitated training sessions for new hires and existing staff members.
• Monitored trainee progress and provided guidance throughout training programs.
• Created detailed reports on employee training outcomes and performance feedback.
• Collaborating with other departments to prepare for upgrades and conversions.
• Participating in social projects, health system projects, and initiatives as needed.

• Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
• Adhered to HIPAA guidelines when handling confidential patient information.
• Provided financial counseling services to patients regarding payment options.
• Maintained accurate patient records, including registration data in computer systems.
• Collected payments for services rendered and processed credit card transactions accurately and efficiently.
• Greeted patients, verified patient identification and collected demographic information.
• Applied HIPAA privacy and security regulations while handling patient information.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Assembled registration paperwork and placed identification bands on patient.

• Ensured compliance with HIPAA regulations regarding confidentiality of information.
• Recognized signs, symptoms of abuse, neglect and reported them per policy.
• Reported changes in patient conditions to registered nurse or physician.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Documented patient care services by charting in designated areas.
• Answered patient call lights promptly and responded to requests appropriately.
• Assisted residents with bathing and dressing to promote personal hygiene.

I was responsible for the daily activities and approved better ways to provide great care for our residents, families, and staff.

Here are a few of my responsibilities:

• Programming
• Being present during mealtimes.
• ADLs are up to date and signed off by staff.
• Hiring staff.
• Educating staff on how to care for our residents and customer service.
• Supporting and coaching staff: customer and family relations, and satisfaction.
• Assuring programs are created around the needs of residents, so no one feels left out.
• Assist with making sure all training for staff is updated and completed.
• Completed daily and monthly audits in all areas of care.
• Meeting with families via email, phone calls, or face-to-face monthly as needed.
• Weekly and monthly meetings with staff and other departments within the facility.
• Worked directly with all department supervisors and front-line staff as a team to provide our residents with the best quality of life.

• Encouraged independence by assisting residents in self-care activities when appropriate.
• Assisted with mobility issues, including transferring residents from bed to wheelchair or vice versa.
• Supported a safe environment by adhering to infection control protocols at all times.
• Listened attentively to the needs of the resident and responded promptly with compassion.
• Responded quickly and appropriately in emergency situations following established protocols.
• Fostered a supportive atmosphere through providing companionship during recreational activities.
• Assisted with feeding of residents when needed, ensuring proper nutrition according to dietary guidelines.
• Observed and reported any changes in behavior or physical condition to the supervisor immediately.
• Performed light housekeeping duties such as changing linens, tidying rooms.
• Provided assistance with activities of daily living, such as bathing, dressing, grooming, and toileting.
• Built relationships with patients through companionship and life enrichment activities to improve quality of life.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.