William Barron

Peabody

Summary

Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Skills in Excel, Power Point with in-depth understanding of training requirements for different departments and levels. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

years of professional experience

Work History

MANAGER / TRAINER

Giant Glass / Safelite

Peabody, MA

06.1993 - 07.2025

Demonstrated excellent communication skills when interacting with customers.
Repaired broken glass using specialized tools and techniques.
Recommended cost-effective solutions to customers regarding their glass needs.
Provided guidance and leadership for team of up to 6 Auto Glass professionals.
Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
Assisted with inventory management by stocking shelves with items needed for repairs and replacements.
Repaired minor scratches in auto glass surfaces as needed.
Provided customer service by answering questions about services offered and estimated times for completion of work.
Replaced side mirrors, rearview mirrors, sunroofs, vent windows, quarter glasses as requested.
Adhered to OSHA regulations related to handling hazardous materials used during repairs and replacements.
Maintained cleanliness of workspace throughout each shift.

COMMERCIAL GLAZIER

Glass Doctor

Woburn, MA

10.1991 - 06.1993

Measured, cut and installed glass in windows, doors, partitions and other structures.
Installed metal frames to support the glass.
Assisted with fabrication of aluminum frames for storefronts and curtain walls.
Maintained a clean work site by disposing of any debris created during installation process.
Utilized power tools such as drills, saws and grinders safely to complete job tasks.
Demonstrated excellent communication skills when interacting with customers on job sites.
Collaborated closely with team members to ensure successful completion of projects within deadlines.
Cut, fit, installed, repaired or replaced glass in commercial and residential buildings.

TECHNICIAN / MANAGER

Fields Corner Glass

Dorchester, MA

02.1982 - 10.1991

Performed auto glass installations cut and measured flat glass table top and storm windows.
Utilized a variety of hand tools screwdrivers, pliers, Drill's.
Reviewed technical manuals and other documents related to product operation.
Followed safety practices to safeguard against injury and damage to property.
Provided technical support services to customers via phone or email communication.
Managed 4 locations for the company and maintained high level of customer satisfaction.
Managed the scheduling of appointments for installation services ensuring timely completion of jobs.
Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
Completed high-quality work by installing new foam dams on pinch welds and rubber-channeling strips around edges of glass or frames.
Installed, repaired and replaced safety glass and back glass heating elements on vehicles and equipment.
Removed broken or damaged glass windshields using hand tools and established methods.
Replaced moldings, clips and windshield wipers to prepare for glass replacement or repair.

Skills

New Employee Training
Training Methods
Classroom Instruction
Test Administration
Training Oversight

Course Planning
Staff Presentations
Power Point
Excel

Timeline