William Diggs
Saugus
Summary
Dedicated Sales Counselor with a strong focus on customer satisfaction, needs assessment, and conflict resolution. Proven ability to enhance sales strategies and build lasting client relationships.
Caring Sales Counselor with strong communication skills to explain community amenities to prospective clients. Meeting established goals for prospective client contact and provide tours to achieve sales goals. Strong interpersonal and listening skills to develop loyal relationships.
Overview
2
2
years of professional experience
Work History
Sales Counselor
LA Fitness
Saugus
12.2025 - Current
- Conducted needs assessments to match services with client requirements.
- Assisted clients in understanding product features and benefits.
- Maintained accurate records of client communications and transactions.
- Demonstrated product usage through live presentations and demonstrations.
- Identified customer needs and recommended appropriate products or services.
- Resolved customer inquiries promptly and professionally.
- Developed and implemented strategies to increase sales.
- Assisted customers in completing paperwork for purchases.
- Initiated follow-up calls after sales closure to ensure customer satisfaction.
- Facilitated customer interactions to enhance satisfaction and engagement.
Team Associate
Dick's Sporting Goods, Inc
Saugus
10.2023 - 02.2024
- Maintained cleanliness and organization of the checkout area consistently.
- Collaborated with team members to improve service efficiency regularly.
- Greeted customers and provided friendly customer service.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints with patience and professionalism daily.
- Ensured that all areas of the retail floor were properly stocked and tidy throughout each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Addressed customer questions and concerns regarding products and services.
Education
High School Diploma -
Saugus High School
Saugus, MA06-2025
Certificate Program - Hospital Central Service Technician
Boston Career Institute
Malden, MASkills
- Customer service
- Inventory management
- Team collaboration
- Sales techniques
- Conflict resolution
- Needs assessment
- Health and safety compliance
- Chemical handling
- Cleaning practices
References
References available upon request.
Timeline
Sales Counselor
LA Fitness
12.2025 - Current
Team Associate
Dick's Sporting Goods, Inc
10.2023 - 02.2024
High School Diploma -
Saugus High School
Certificate Program - Hospital Central Service Technician
Boston Career Institute