William Hinde
Stoughton
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
18
18
years of professional experience
Work History
Internship
IT Client Services – Corporate Admin Help Desk Group
07.2005
- Responsible for managing and maintaining company hardware and software for over 400 clients within the organization.
- Troubleshooting various business applications for clients internally and externally.
- Acted as a liaison for the clients to obtain application licenses.
- Was an instrumental team member to test and ready XP Service Pack 2 for deployment to all clients within the organization.
MFS INVESTMENT MANAGEMENT COMPANY, INC.
01.2005
General Manager
Seasons Corner Market
03.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Seasons Corner Market
11.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
CASHIER
SEASONS CORNER MARKET
09.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Help Desk Analyst/Retail Support Representative
AHOLD USA, INC.
12.2006 - 04.2022
- Provide a rapid response to all incoming calls from internal Stop and Shop personnel on any technology related Service Requests
- Record required customer and problem information in the Call Management System
- Establish the priority of problem reports
- Determine the most effective manner to resolve the customer’s problem
- Elevate complex and/or high priority problems to the appropriate support groups for resolution (Application Support, Technology Support, Communications, Data Center, Technology Trainers, Store Operations and Various Vendors)
- Track the status of open calls using the Call Management System
- Verify suggested solutions to effectively resolve the customer’s problems
- Update the Call Management System with the most current information
- Close calls in the Call Management System
- Perform function of Lead Analyst when required
- Provide Help Desk Analyst direction and training on hardware and applications to increase problem resolution efficiencies
Education
Information Technology
CAMBRIDGE COLLEGE
Cambridge, MA06.2007
College Preparatory Academic Courses
ARLINGTON HIGH SCHOOL
Arlington, MA06.2001
Skills
- Skilled in MS Office applications (Word, Excel, PowerPoint, Outlook)
- Quick learner
- Fast learner
- Problem-solving
- Teamwork and collaboration
- Computer skills
- Interpersonal and social skills
- Goal-oriented mindset
- Attention to detail
- Outstanding communication skills
- Professionalism and etiquette
Timeline
General Manager
Seasons Corner Market
03.2024 - Current
Assistant Manager
Seasons Corner Market
11.2023 - 03.2024
CASHIER
SEASONS CORNER MARKET
09.2022 - 11.2023
Help Desk Analyst/Retail Support Representative
AHOLD USA, INC.
12.2006 - 04.2022
Internship
IT Client Services – Corporate Admin Help Desk Group
07.2005
MFS INVESTMENT MANAGEMENT COMPANY, INC.
01.2005
College Preparatory Academic Courses
ARLINGTON HIGH SCHOOL
Information Technology
CAMBRIDGE COLLEGE
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