William J. Kilgoe
Lawrence
Summary
Resilient firefighter known for high productivity and efficient completion of tasks. Possess specialized skills in emergency medical response, fire suppression techniques. Excel in teamwork, problem-solving, and decision-making, ensuring safety and effectiveness in critical situations.
Overview
15
15
years of professional experience
Work History
Public Safety Officer
Mount Auburn Hospital
Cambridge
08.2025 - Current
- Monitored hospital premises to ensure safety and security for staff and patients.
- Conducted routine patrols to identify and address potential safety hazards.
- Responded promptly to emergency situations and coordinated with medical staff.
- Assisted in implementing safety protocols and emergency response procedures.
- Engaged with hospital visitors to uphold a welcoming and safe environment.
- Documented incidents and prepared reports for management review and analysis.
- Communicated effectively via radio transmissions with other officers while patrolling assigned area.
- Conducted regular patrols of designated areas within the campus community.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
FireFighter
Lawrence Fire Department/Dispatch
Lawrence
01.2019 - Current
- Basic Life Safety/CPR certified
- Customer Service
- Handle emergency phones calls calmly
- Used radios, phones and computer systems to update first responders
- Dispatch calls to fire, police or medical personnel depending on individual call situation
- Maintained and updated important and confidential information, including phone numbers and addresses
- Responded to emergency calls for fires and other hazardous situations.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
Dispatcher
NMRECC Dispatcher
Tewksbury
05.2022 - 11.2022
- APCO Certified
- EMD Certified
- Basic Life Safety/CPR certified
- Customer Service
- Handle emergency phones calls calmly
- Used radios, phones and computer systems to update first responders
- Dispatch calls to fire, police or medical personnel depending on individual call situation
- Maintained and updated important and confidential information, including phone numbers and addresses
Letter Carrier
USPS
Medford
10.2014 - 10.2019
- Truck Driver
- Customer Service
- Deliver mail and parcels to businesses and homes
- Travel planned routes
- Sort mail and packages to delivery sequence
Cashier
Walgreens
Boston
10.2010 - 10.2014
- Photo Specialist
- Customer Service- able to problem solve customer's issues regarding anything in store
- Manager
- Conduct running a store without store manager supervision
- Assign duties to floor workers to fit
Education
Massachusetts Fire Academy -
Massachusetts Fire Academy
Stow, MA12.2019
Bay State College -
Bay State College
Boston, MA01.2013
High School Diploma -
Snowden International High School
Boston, MA06.2012
Balfour Academy -
Balfour Academy at Northeastern University
Boston, MA01.2011
Skills
- Microsoft Word
- PowerPoint
- Excel
- Bilingual
- Communication
- Customer Service
- First Responder Certified
- Basic Life Safety
- Organized
- Time-efficient
- Social
- Reliable
- Prepared
- Respectful
- EMD Certified
- APCO Certified
- Dispatch procedures
- Vehicle operation
- Firefighting procedures
- First aid certified
References
- Alex Morrabal, Friend, (857) 222-0552
- Awilda Torres, Previous Supervisor, (857) 334-7644
- Lauren McCarthy-Smith, Coworker, (857) 999-1922
Volunteer Experience
- Supervisor, Agassiz Summer Camp, Jamaica Plain, MA, 06/01/08, 06/01/10, Supervised Children, Set up activities, Organized files
- Volunteer, Greater Boston Food Bank, Boston, MA, 05/01/12, 05/01/12, Helped other volunteers prepare food for families
- Volunteer, Lawrence Senior Center, Lawrence, MA, 12/01/19, 12/01/19, Serve breakfast to the elderly
Timeline
Public Safety Officer
Mount Auburn Hospital
08.2025 - Current
Dispatcher
NMRECC Dispatcher
05.2022 - 11.2022
FireFighter
Lawrence Fire Department/Dispatch
01.2019 - Current
Letter Carrier
USPS
10.2014 - 10.2019
Cashier
Walgreens
10.2010 - 10.2014
Massachusetts Fire Academy -
Massachusetts Fire Academy
Bay State College -
Bay State College
High School Diploma -
Snowden International High School
Balfour Academy -
Balfour Academy at Northeastern University