Summary
Overview
Work History
Education
Timeline
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William Lyons

Boston

Summary

Highly motivated and detail-oriented professional with diverse experience in customer service, business operations, and team collaboration. Adept at client relations, financial management, and problem resolution. Proven ability to manage multiple responsibilities effectively across various industries. Strong leadership and communication skills honed through active involvement in team sports. Strong time management, collaboration, and customer relations skills learned through hands-on experience.

Overview

3
3
years of professional experience

Work History

Sales Manager

Quirk Cars
09.2024 - Current
  • Strategic Deal Structuring & Negotiation: Collaborated with the finance team to craft custom financing packages, optimizing profit margins while addressing customer needs, resulting in higher conversion rates and improved dealership profitability.
  • Customer Relationship Building & Retention: Cultivated strong, lasting relationships with clients by delivering exceptional service, leading to an increase in repeat business and long-term customer loyalty.
  • Market Trend Analysis: Stayed informed on industry trends and competitor activities, adapting sales tactics to maintain a competitive edge.

Finance Assistant

Quirk Cars
06.2024 - 09.2024
  • Loan Approval Management: Processed customer financing applications with precision, coordinated with lenders, and achieved a high approval rate through timely and accurate submissions.
  • Credit Analysis Expertise: Analyzed and explained credit reports to assist customers in making well-informed financing decisions.
  • Regulatory Compliance: Ensured all financial processes adhered to local and federal regulations, safeguarding the dealership from compliance risks.
  • Customer Relationship Enhancement: Guided customers through financing options with clarity and professionalism, contributing to improved customer satisfaction and loyalty.
  • Documentation Accuracy: Drafted, reviewed, and finalized contracts, payment plans, and financial agreements with meticulous attention to detail, ensuring error-free transactions and seamless customer experiences.

President

Loyola Club Hockey
05.2023 - 05.2024
  • Budget Management: Oversaw and managed the team's budget, ensuring financial stability and proper allocation of funds.
  • Scheduling: Coordinated game schedules, practice sessions, and travel arrangements.
  • Fundraising: Planned and executed fundraising events to support team activities and expenses.
  • Leadership: Provided leadership and guidance to team members, fostering a cohesive and motivated team environment.

Server

Tavern on the Wharf
05.2023 - 09.2023
  • Customer Service: Greeted guests with a warm and welcoming demeanor, ensuring a positive first impression and overall dining experience.
  • Menu Knowledge: Maintained an in-depth knowledge of the menu, including specials, dietary restrictions, and beverage pairings to assist guests in making informed choices.
  • Problem Resolution: Addressed any guest concerns or complaints promptly and professionally, striving to resolve issues to ensure guest satisfaction.
  • Team Collaboration: Worked collaboratively with kitchen staff, bartenders, and fellow servers to ensure seamless service and a positive dining environment.

Owner

585 Landscape
05.2022 - 08.2023
  • Client Relations: Established and maintained strong relationships with clients, ensuring their landscaping needs were met and exceeded through personalized service and communication.
  • Project Management: Managed multiple landscaping projects simultaneously from initial consultation and design through implementation and maintenance.
  • Financial Management: Oversaw financial operations, including budgeting, forecasting and expense management ensuring profitability and fiscal responsibility.
  • Employee Management: Recruited, trained, and supervised a team of landscapers, creating a collaborative and productive work environment.

Education

Bachelor of Science - Finance

LOYOLA UNIVERSITY, Sellinger School of Business
Baltimore, MD
05.2024

High School -

DUXBURY HIGH SCHOOL
Duxbury, MA
06.2020

Timeline

Sales Manager

Quirk Cars
09.2024 - Current

Finance Assistant

Quirk Cars
06.2024 - 09.2024

President

Loyola Club Hockey
05.2023 - 05.2024

Server

Tavern on the Wharf
05.2023 - 09.2023

Owner

585 Landscape
05.2022 - 08.2023

Bachelor of Science - Finance

LOYOLA UNIVERSITY, Sellinger School of Business

High School -

DUXBURY HIGH SCHOOL

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William Lyons