William Sousa
East Wareham
Summary
Skilled in providing personalized care, communication, and problem-solving. Known for being patient under pressure, flexibility, reliability and adapting to changing needs. Drive to foster positive, supportive environment.
Overview
39
39
years of professional experience
Work History
Hotel Night Auditor
Hersha Hospitality Management LP
09.2024 - Current
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.
DoorDash Driver
Self-employeed
02.2024 - 09.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Direct Support Professional
Living In Fulfilling Environments, Inc.
07.2023 - 02.2024
- Maintained clean, safe, and well-organized client environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Day Trader
Self-employeed
12.2021 - 07.2023
- Analyzed market trends for informed decision-making and improved portfolio performance.
Senior Computer Programmer
Medical Information Technology, Inc.
11.1996 - 09.2021
- Collaborated with cross-functional teams to ensure seamless integration of software components.
- Managed version control systems, ensuring accurate tracking of code changes and streamlined collaboration among team members.
- Mentored junior programmers, providing guidance on coding techniques and project management skills.
- 7 years as a Computer Programming Supervisor
Assistant Behavioral Specialist
James L. Maher Center
06.1986 - 08.1996
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Education
Associate of Science - Computer Programming Technology
New England Institute of Technology
Warwick, RI06-1990
Skills
- Crisis intervention
- Medication administration
- Attention to detail
- Behavior redirection
- Client documentation
- ADL support
- Empathy and patience
- Adaptability and flexibility
Timeline
Hotel Night Auditor
Hersha Hospitality Management LP
09.2024 - Current
DoorDash Driver
Self-employeed
02.2024 - 09.2024
Direct Support Professional
Living In Fulfilling Environments, Inc.
07.2023 - 02.2024
Day Trader
Self-employeed
12.2021 - 07.2023
Senior Computer Programmer
Medical Information Technology, Inc.
11.1996 - 09.2021
Assistant Behavioral Specialist
James L. Maher Center
06.1986 - 08.1996
Associate of Science - Computer Programming Technology
New England Institute of Technology
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