William Whalen
Fairhaven
Summary
Dedicated addictions/housing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Shallow Subsidy Coordinator SSVF
New England Center & Home For Veterans
Boston, MA
08.2024 - Current
- Coordinated veteran services, ensuring timely access to resources and housing support programs.
- Managed and motivated employees to be productive and engaged in work.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Owner
Flip Side Sober Living
New Bedford, MA
10.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
Worth Case Manager/Safe Haven Addictions Counselor
New England Center & Home For Veterans
Boston, MA
11.2013 - 11.2016
- Worked in conjunction with program director & VA liaison to ultimately house Veterans.
- Maintained case load of 4-8 Veterans & connect Veterans with appropriate services to help meet their needs.
- Provide individual counseling using evidence based practices.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated with operations staff.
- Facilitated recovery/life skills based groups with Veterans willing to participate in group activities.
Senior Case Manager
The Salvation Army
Cambridge, MA
08.2012 - 11.2013
- Ensure that all aspects of the program operate efficiently
- Communicate with program director (i.e
- Client concerns, ideas that will enhance the various program components)
- Maintain accurate & updated client files, meet with clients regularly, develop individual service plans, ensure that clients conduct housing searches & produce docs
- When needed, enter data into TSA management system (SAMS) daily
- Lead a variety of groups, classes, & meetings (i.e
- Life skills, relapse prevention with a focus in Gorski Staying Sober)
- Monitor clients & hold them accountable to program rules
- Perform all duties in accordance with TSA policies & regulations
Part Time Overnight House Manager
Victory Program-Victory House
Boston, MA
07.2012 - 06.2013
- Monitor & ensure safety of the house overnight
- Manage house & office supplies
- Communicate with clients throughout the night who may be struggling.
Case Manager/Staff Counselor (Team Leader)
The Salvation Army
Cambridge, MA
07.2008 - 08.2012
- Offer guidance and support to all shelter and program guests
- Supervise staff on 4-12 shift
- Maintain a caseload of 5 to 8 clients
- Weekly one on one counseling with clients
Youth Recovery Specialist
Project Rebound
Quincy, MA
07.2010 - 02.2012
- Monitor and direct up to 15 residents
- Provide rehabilitative environment for residents
Education
Alcoholism/Chemical Dependency Treatment Services Certificate Program -
Umass Boston
Boston, MA05-2010
Skills
- Licensed Alcohol & Drug Use Counselor
Timeline
Shallow Subsidy Coordinator SSVF
New England Center & Home For Veterans
08.2024 - Current
Owner
Flip Side Sober Living
10.2016 - Current
Worth Case Manager/Safe Haven Addictions Counselor
New England Center & Home For Veterans
11.2013 - 11.2016
Senior Case Manager
The Salvation Army
08.2012 - 11.2013
Part Time Overnight House Manager
Victory Program-Victory House
07.2012 - 06.2013
Youth Recovery Specialist
Project Rebound
07.2010 - 02.2012
Case Manager/Staff Counselor (Team Leader)
The Salvation Army
07.2008 - 08.2012
Alcoholism/Chemical Dependency Treatment Services Certificate Program -
Umass Boston