Summary
Overview
Work History
Education
Skills
Timeline
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Willow (Taylor) Torreano

Lowell

Summary

Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.

Overview

10
10
years of professional experience

Work History

Full-Time Store Supervisor

Forever21
02.2018 - 04.2025
  • Efficiently managed store operations across 5 stores throughout my career with a peak of managing 30 employees at the Natick location.
  • Oversaw all opening and closing procedures, ensuring operational readiness and adherence to company policies.
  • Delivered exceptional customer service by leveraging in-depth product knowledge, enforcing accountability, and efficiently resolving customer concerns.
  • Optimized product flow and upheld brand standards by prioritizing shipments, coaching on processing methods, organizing floor placement for sales impact, and executing visual updates, signage changes, and merchandising strategies to elevate the shopping experience.
  • Managed timekeeping and recruitment responsibilities by accurately editing employee timecards, creating strategic schedules aligned with business needs, and leading efforts to source, interview, and onboard qualified candidates to enhance team performance.
  • Enforced loss prevention protocols during audits, inventory counts, and daily/monthly reporting to ensure compliance and reduce shrink.

Sales Advisor

H&M
Marlborough
01.2015 - 01.2017
  • Demonstrated proficiency in point-of-sale (POS) operations, including processing returns, training team members, and reconciling cash drawers for accuracy.
  • Delivered exceptional customer service by greeting guests, assisting with inquiries, maintaining fitting rooms, and ensuring a welcoming salesfloor environment.
  • Executed visual merchandising strategies in the Kid's department by implementing floor sets, creating and printing signage, and upholding brand presentation standards.
  • Completed visual merchandising for the Kid's department, which involved completing floor changes, creating and printing signage, and maintaining merchandising standards.
  • Processed new garments and executed monthly clearance by placing inventory on the sales floor according to visual standards and efficiently scanning, pulling, stickering, and organizing products.

Education

Bachelors - Women Studies

University of Massachusetts Dartmouth

Skills

  • 10 years customer service experience
  • Performance Analysis
  • Visual Merchandising
  • Team Building
  • Inventory Management
  • Motivated leadership and staff training
  • Advanced conflict resolution
  • Excellent critical thinking and problem-solving

Timeline

Full-Time Store Supervisor

Forever21
02.2018 - 04.2025

Sales Advisor

H&M
01.2015 - 01.2017

Bachelors - Women Studies

University of Massachusetts Dartmouth

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Willow (Taylor) Torreano