Wilson Jara

Owner's JV TRANSPORT LLC

JV TRANSPORT LLC

10.2016 - Current

Currently, JV Transport LLC has 13 employees with whom I maintain daily contact, either through calls, messages, or emails, updating them on their positions, the time and day they started their work until they finished, thus satisfying the customer through organization, punctuality, and respect.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Managed approximately 20 incoming calls, and emails per day from customers.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Generated revenues yearly and effectively capitalized on industry growth. The last year JV TRANSPORT LLC reached over 3 million dollars in revenue.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
Improved team productivity by introducing innovative project management tools and techniques.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Enhanced company's market position by identifying and pursuing new business opportunities.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.