Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Wilson Mendes

Brockton

Summary

With over 12 years of working experience at McDonald’s, I am results-driven and passionate. I have proven capacity to lead in high-volume fast food environments, having been General Manager, Kitchen Manager and Shift Manager. Acknowledged for outstanding sales growth, as well as operational and team management. I am looking for the opportunity to join a dynamic management team and to lend my excellent leadership and organizational abilities.

Overview

12
12
years of professional experience

Work History

General Manager

McDonald's
07.2021 - Current
  • Achieved company-wide Outstanding General Manager Award (June 3, 2024)
  • Oversee the operations of a busy McDonald’s restaurant while managing more than 50 staff members.
  • Created and executed training initiatives for staff members that emphasized compliance with food safety regulations and customer service.
  • Oversaw quality control, budget, inventory, and scheduling for every shift.
  • Increased sales year after year, earning the 2023 Outstanding Sales Award.

Kitchen Manager/Shift Manager

McDonald's
01.2018 - 01.2021
  • Enforced McDonald’s quality standards and provided training to new team members.
  • Oversaw both front-of-house and back-of-house operations at busy times.
  • Upheld OSHA regulations and regularly enforced food safety guidelines.
  • Simplified kitchen preparation procedures and increased productivity.

Team Member

McDonald's
04.2013 - 01.2018
  • Provided customer service in a fast-paced setting.
  • Frequently acknowledged for teamwork and timeliness.
  • Performed cleaning duties, cash register operations, and meal preparation.

Education

High School Diploma -

Jeremiah E Burke High School
Dorchester
06-2016

Skills

  • Training and Development
  • Health and Safety Operation
  • Communication Skills
  • Ability to work well under pressure
  • Excellent customer service
  • Leadership and team building
  • Problem resolution

Accomplishments

Outstanding General Manager Award (June 3rd, 2024)

Outstanding Operations Award (2023)

Top Sales Award (2023)

Languages

English
Native or Bilingual
Cape Verdean Creole
Native or Bilingual

Timeline

General Manager

McDonald's
07.2021 - Current

Kitchen Manager/Shift Manager

McDonald's
01.2018 - 01.2021

Team Member

McDonald's
04.2013 - 01.2018

High School Diploma -

Jeremiah E Burke High School

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Wilson Mendes