Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wilton Basilio

Lawrence

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my problem-solving and quality control skills at Parker Chomerics to significantly improve product standards. My friendly demeanor and excellent communication abilities fostered strong relationships, contributing to a noticeable increase in repeat business.

Overview

2025
2025
years of professional experience

Work History

Drive-Thru Cashier

Wendys
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Followed company policies and procedures regarding cash handling.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Balanced cash drawer at beginning and close of shift.
  • Supported store management by performing inventory checks and restocking items as needed throughout shifts.

Molding Machine Operator

Parker Chomerics
12.2024 - Current
  • Maintained safe working environment by strictly following safety guidelines and procedures during machine operation.
  • Demonstrated flexibility in adapting to new processes, machinery, or technology as required within the evolving landscape of the molding industry.
  • Improved product quality by monitoring and adjusting molding machine settings according to specifications.
  • Promoted effective communication between shifts regarding machine performance, production goals, and ongoing concerns or challenges faced during daily operations.
  • Contributed to a well-organized workspace by adhering to 5S principles for cleanliness and orderliness within the work area.
  • Enhanced team productivity by collaborating with coworkers to troubleshoot issues and maintain smooth operations.
  • Ensured timely production by maintaining consistent operation of molding machines and meeting deadlines.
  • Completed daily production records accurately to ensure effective tracking of inventory levels and production progress.
  • Ensured compliance with industry regulations through strict adherence to company policies related to quality control measures.
  • Maximized efficiency with proper mold setup, material preparation, and accurate machine programming.
  • Contributed to cost savings through efficient use of materials, minimizing scrap, and reducing downtime.
  • Participated actively in cross-functional meetings aimed at enhancing overall plant efficiency through collaborative problem-solving efforts among various departments involved in the manufacturing process chain.
  • Reduced material waste by performing regular maintenance and cleaning of the molding machines.
  • Assisted in training new operators on machine functions, safety protocols, and company standards for quality assurance.
  • Checked work using calipers, micrometers and other measuring devices.
  • Assessed manufacturing processes to diagnose and resolve issues affecting product quality.
  • Inspected molded product per quality requirements and mold book, delivering ideal results and minimizing waste.

Clean Room Operator

Parker Chomerics
07.2024 - 12.2024
  • Maintained clean, neat and organized work area to prevent safety hazards, reducing workplace incidents Number%.
  • Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
  • Reduced contamination risks by conducting thorough inspections of clean room garments, tools, and materials.
  • Completed required documentation accurately and efficiently, ensuring full compliance with company policies and regulations.
  • Ensured optimal product quality through constant monitoring of manufacturing processes and equipment.
  • Disinfected and sterilized equipment and containers to destroy microorganisms.
  • Improved production efficiency by maintaining strict adherence to clean room protocols and procedures.
  • Checked Product to verify quality levels and provide feedback to operators.
  • Enhanced team collaboration through effective communication with fellow operators and supervisors.

Sales Associate

Home Depot
06.2023 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Panel Builder

Evoqua Water Technologies
07.2022 - 02.2023
  • Contributed to cost-saving measures by identifying areas where resources could be conserved or repurposed without compromising quality outcomes.
  • Reduced project completion times by effectively managing resources and prioritizing tasks for optimal workflow.
  • Increased client satisfaction by providing thorough documentation and comprehensive training on panel operations.
  • Provided exceptional customer service throughout each stage of the panel-building process—from initial inquiry through delivery—earning repeat business from satisfied clients.
  • Adhered strictly to all relevant codes, regulations, and standards during the design, construction, and testing of panels.
  • Improved panel building efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Implemented safety protocols to reduce workplace accidents and maintain a hazard-free environment for team members.
  • Assisted in the development of custom panels tailored to client specifications, boosting overall customer satisfaction rates.
  • Collaborated closely with clients to understand their unique needs and customize panel designs accordingly, resulting in high levels of satisfaction with the final product.
  • Collaborated with engineering teams to ensure accurate design specifications and adherence to project deadlines.
  • Enhanced production quality through rigorous testing and troubleshooting of completed panels.
  • Consistently met or exceeded company targets in terms of both quantity and quality of completed panels.
  • Evaluated blueprints for accuracy before beginning each project, minimizing errors during the build process and saving valuable time on corrections later on.
  • Promoted a culture of continuous improvement within the team by actively seeking feedback from colleagues and implementing suggestions for enhancing productivity and quality.
  • Maintained clean and organized working environment to promote safety and efficiency.
  • Collaborated with team members to complete projects accurately and quickly.
  • Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
  • Cut bent, and formed sheet metal and other materials to create metal works.
  • Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Fabricated components and structures following customer requirements.

Sales Associate

Walmart
02.2022 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Seasonal Sales Associate

Best Buy Inc
10.2021 - 01.2022
  • Provided excellent customer service, resulting in increased customer satisfaction.
  • Assisted customers in finding desired products to ensure a positive shopping experience.
  • Improved sales by effectively communicating product features and benefits.
  • Worked collaboratively with team members to achieve store sales goals.
  • Processed transactions accurately and efficiently, contributing to smooth store operations.
  • Resolved customer inquiries and complaints professionally, enhancing reputation of the store.
  • Participated in inventory management to prevent stock shortages and overages.
  • Enhanced customer loyalty by building strong relationships with regular clients.
  • Conducted product demonstrations to educate customers and increase sales.
  • Collaborated with management to develop effective merchandising plans.
  • Handled cash and card transactions to provide efficient checkout experience.
  • Suggested additional products to customers to increase average transaction value.
  • Followed up on customer inquiries to ensure satisfaction and repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Education

Associate Of Engineering - Electrical Engineering

Northern Essex Community College
Haverhill, MA

GED - Engineering

Greater Lawrence Technical School
Andover, MA
06.2022

Skills

  • Cleaning and sanitation
  • Excellent communication
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Taking and preparing orders
  • Quality control
  • Patience and empathy
  • Cleanliness and hygiene
  • Order accuracy
  • Order verification
  • Motivation and initiative
  • Product promotion
  • Friendly and outgoing
  • Creative thinking
  • Reliable and responsible
  • Relationship building
  • Active listening
  • Cooperative attitude
  • Analytical thinking
  • Employee training
  • Service minded
  • Social perception
  • Product knowledge
  • Basic mathematics
  • Loss prevention
  • Total sales reconciliation
  • Product recommendations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Molding Machine Operator

Parker Chomerics
12.2024 - Current

Clean Room Operator

Parker Chomerics
07.2024 - 12.2024

Sales Associate

Home Depot
06.2023 - 04.2024

Panel Builder

Evoqua Water Technologies
07.2022 - 02.2023

Sales Associate

Walmart
02.2022 - 05.2022

Seasonal Sales Associate

Best Buy Inc
10.2021 - 01.2022

Drive-Thru Cashier

Wendys

Associate Of Engineering - Electrical Engineering

Northern Essex Community College

GED - Engineering

Greater Lawrence Technical School

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Wilton Basilio