Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wilyelis Francisco

Brockton

Summary

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

1
1
Language
7
7
years of professional experience

Work History

Patient Care Coordinator

Northeast health services
Brockton
06.2023 - 09.2025
  • Provided administrative support for patient care staff.
  • Facilitated communication between patients and healthcare providers to enhance care experiences.
  • Handled patient inquiries and resolved issues to ensure satisfaction and support.
  • Scheduled appointments for patients and coordinated follow-up visits.

Sales ambassador

Orangetheory Fitness
Braintree
04.2022 - 11.2022
  • Collaborated with team members to maintain a clean and welcoming studio atmosphere.
  • Resolved customer complaints quickly and professionally.
  • Participated in team meetings to discuss sales strategies and performance goals.

Customer Service Representative

Market Basket
Brockton
01.2019 - 03.2022
  • Answered phones and assisted customers
  • Processed transactions accurately at the checkout register.
  • Handled customer complaints with empathy and professionalism.

Education

Brockton High School
Brockton, MA

Skills

  • Time management
  • Team collaboration
  • Adaptability
  • Relationship building

Languages

Spanish
Native/ Bilingual

Timeline

Patient Care Coordinator

Northeast health services
06.2023 - 09.2025

Sales ambassador

Orangetheory Fitness
04.2022 - 11.2022

Customer Service Representative

Market Basket
01.2019 - 03.2022

Brockton High School
Wilyelis Francisco