Wissal Imma
Marrakech
Summary
Dynamic flight attendant with Qatar Airways, recognized for enhancing passenger satisfaction and safety. Leveraged strong communication skills and problem-solving abilities to resolve issues efficiently. Achieved a 20% sales increase as a sales associate, utilizing upselling techniques and fostering customer loyalty. Committed to delivering exceptional service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Flight attendant
Qatar Airways
Doha
03.2022 - 11.2024
- Ensured passenger safety and comfort during flights on various international routes
- Demonstrated proficiency in emergency procedures, including CPR and first aid administration
- Conducted pre-flight briefings with crew and assisted in the coordination of inflight services
- Provided exceptional customer service, addressing and resolving passenger concerns efficiently
- Facilitated communication between passengers and crew to ensure a smooth in-flight experience
- Performed safety checks and reported any equipment malfunctions to the flight deck
Sales associate
PRO Call Center
Marrakech
10.2020 - 05.2021
- Utilized product knowledge to increase sales by 20% over a three-month period
- Developed rapport with regular customers to encourage repeat business and customer loyalty
- Implemented upselling strategies that led to a significant rise in average purchase value per customer
Education
Bachelors Degree - Physics and Chemistry
University Semlalia
Marrakech06.2019
High School -
Ibn Abbad
Marrakech06.2017
Skills
- Customer Relationship Management
- Sales and Upselling Techniques
- Strong Communication Skills
- Problem Solving and Conflict Resolution
- Inflight communication
- Time management
Personal Information
Date of Birth: 04/15/99
Languages
- Arabic
- French
- English
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Timeline
Flight attendant
Qatar Airways
03.2022 - 11.2024
Sales associate
PRO Call Center
10.2020 - 05.2021
Bachelors Degree - Physics and Chemistry
University Semlalia
High School -
Ibn Abbad
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