WISSAL OUBOUJEMAA
Agadir
Summary
Customer Service Representative with a year of experience providing exceptional support in fast-paced environments. Adept at resolving complex issues, managing high call volumes, and delivering personalized service to ensure customer satisfaction. Known for good communication skills in french made me open to try it in english especially with my passion with computer and technology , strong problem-solving abilities, and a deep understanding of customer needs.
Overview
2
2
years of professional experience
Work History
Data Entry Operator
Freelance/Self Employed
4 2021 - 1 2023
- Responsible for accurately inputting and managing data from various sources into client databases and spreadsheets
- Role was involves meticulous attention to detail, ensuring data integrity by validating information and correcting errors
- Successfully completed multiple projects with high precision and efficiency, often exceeding client expectations and deadlines.
Costumer Service Representative franco
Call Center Services
02.2019 - 01.2021
- As an Outbound Customer Service Representative french, I am responsible for initiating calls to prospective and existing clients to address their needs
- I was offering product and resolve any issues or concerns about those products and make an appointment for the company
- I have consistently achieved and exceeded performance targets by leveraging strong communication skills and problem-solving abilities, resulting in a notable increase in customer retention and sales
- My proactive approach and attention to detail have contributed to improved customer relationships and overall operational efficiency.
Education
Data structure and algorithms / computer science -
Pluralsight
OnlineGestions des entreprises -
Lycee Eljadida
11.2017 - 05.2018
Skills
Communication skills
Time management
Attention to Detail
Patience and Empathy
Active Listening
Organizational Management
Data Collection
Excel formulas
Languages
Arabic
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
Costumer Service Representative franco
Call Center Services
02.2019 - 01.2021
Gestions des entreprises -
Lycee Eljadida
11.2017 - 05.2018
Data Entry Operator
Freelance/Self Employed
4 2021 - 1 2023
Data structure and algorithms / computer science -
Pluralsight
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