Xavier Coelho
West Yarmouth
Summary
Detail-oriented and proactive professional with a proven track record of enhancing operational efficiency, streamlining processes, and improving service delivery in fast-paced environments. Skilled in administrative coordination, staff training, inventory management, and building strong stakeholder relationships. A collaborative team player eager to leverage robust managerial and administrative expertise to support organizational objectives and ensure operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Manager
Centerville Family Dental Office
Centerville
03.2018 - Current
- Orchestrated front-office operations, managing complex scheduling, patient correspondence, and confidential record maintenance to ensure a seamless and professional service experience.
- Spearheaded process improvements by implementing a new feedback system and streamlining client onboarding, which reduced wait times by 20% and increased service satisfaction scores.
- Pioneered an inventory tracking system that reduced supply costs by 25% and ensured consistent availability of critical materials, preventing disruptions in care.
- Trained and mentored staff on office protocols and service best practices, fostering a collaborative team environment and increasing overall team efficiency by 25%.
- Managed stakeholder relationships by proactively addressing inquiries and resolving concerns, enhancing retention and trust.
Administrative Assistant
Central Ohio Office
Columbus
02.2016 - 03.2018
- Provided comprehensive administrative support including scheduling, record maintenance, and correspondence, ensuring smooth daily office operations.
Education
Bachelor of Science - Marketing
Arizona State University
Tempe, AZCertification
HubSpot Customer Success | Customer Success Management Fundamentals (LinkedIn Learning) | Salesforce CRM Essentials | PMP Project Management Skills for Non-Project Managers
LANGUAGES
Portuguese: Fluent, Spanish: Advanced
CORE COMPETENCIES
- Administrative Management: Office Coordination, Record Maintenance, Scheduling, Process Optimization
- Operations & Leadership: Staff Training & Development, Inventory Management, Performance Improvement
- Stakeholder Relations: Conflict Resolution, Customer Service, Retention Strategies
- Technical Proficiencies: Microsoft Office Suite, CRM Systems (Salesforce, HubSpot), Data Analysis
Timeline
Administrative Manager
Centerville Family Dental Office
03.2018 - Current
Administrative Assistant
Central Ohio Office
02.2016 - 03.2018
Bachelor of Science - Marketing
Arizona State University