Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Xaymara Pacheco

Springfield

Summary

Dynamic and results-driven professional with extensive experience at Burger King, excelling in store operations and team management. Proven track record in enhancing customer satisfaction and driving sales through effective merchandising strategies. Skilled in employee training and conflict resolution, fostering a collaborative work environment that boosts performance and retention.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Senior Assistant Store Manager

Burger King
10.2010 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with store manager to develop promotional events that drove increased foot traffic and sales conversions.
  • Ensured compliance with all health and safety regulations by conducting regular inspections of the store premises, equipment, and employee practices.
  • Boosted store sales by developing and implementing effective merchandising strategies.
  • Streamlined store operations by optimizing staff scheduling and task delegation.
  • Handled escalated customer complaints with professionalism which resulted in customer retention.
  • Created a positive work environment by effectively resolving employee conflicts and fostering teamwork among staff members.
  • Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
  • Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Crew Trainer

Burguer King
01.1991 - 05.1999
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.

Education

High School Diploma -

Ramon Jose Davila
Coamo
05.1990

Skills

  • Store operations
  • Team management
  • Employee motivation
  • Merchandise planning
  • Delegation techniques
  • Customer service
  • Problem-solving
  • Customer service and engagement
  • Time management
  • Customer experience
  • Verbal and written communication
  • Customer service management
  • Relationship building and management
  • Customer relations
  • Incident reports
  • Team building and leadership
  • POS systems operations
  • Goals and performance
  • Flexible schedule
  • Billing
  • Store organization
  • Store opening and closing
  • Inventory counting
  • Hiring and training
  • Staff management
  • Inventory control
  • Staff supervision
  • Issue resolution
  • New hire training
  • Employee scheduling
  • Staff scheduling
  • POS systems
  • Shift scheduling
  • Order management

Certification

Servsafe

Choking class

Languages

Spanish and English
Professional Working

Timeline

Senior Assistant Store Manager

Burger King
10.2010 - Current

Crew Trainer

Burguer King
01.1991 - 05.1999

High School Diploma -

Ramon Jose Davila

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Xaymara Pacheco