Summary
Overview
Work History
Education
Skills
Timeline
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Xianni Brown Johnson

Boston

Summary

Dynamic and dedicated professional with a friendly demeanor and strong problem-solving skills, honed at Home Instead Senior Care. Proven track record in enhancing client satisfaction and fostering teamwork, while adeptly managing sensitive information and ensuring smooth transitions for clients. Committed to creating supportive environments and promoting well-being.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

3
3
years of professional experience

Work History

HR Resource's

Home Instead Senior Care Home
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Client Service Assistant

Home Instead
01.2025 - Current
  • Enhanced client satisfaction by providing timely and accurate information on products and services.
  • Supported the onboarding of new clients by assisting with account setup procedures and ensuring smooth transitions.
  • Handled sensitive client data with utmost confidentiality, adhering to company policies and legal requirements.
  • Assisted in preparing comprehensive reports for clients, ensuring clear presentation of data and findings.
  • Maintained an organized filing system for all client documents, easing retrieval of crucial information when needed.
  • Enhanced team productivity through effective scheduling and workload distribution.

Direct Care Professional

Housing Families
11.2023 - 11.2024
  • Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
  • Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
  • Managed emergencies effectively while remaining calm under pressure.
  • Assisted clients with daily living needs and general wellness.

Assistant Teacher

Discovery Schoolhouse
03.2022 - 02.2023
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Promoted early literacy skills through engaging storytime sessions, incorporating props and visuals to capture interest.

Education

Tech Boston Academy
Boston, MA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Computer skills

Timeline

HR Resource's

Home Instead Senior Care Home
01.2025 - Current

Client Service Assistant

Home Instead
01.2025 - Current

Direct Care Professional

Housing Families
11.2023 - 11.2024

Assistant Teacher

Discovery Schoolhouse
03.2022 - 02.2023

Tech Boston Academy

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Xianni Brown Johnson