Yanshkielys Montanez
Fall River
Summary
Demonstrated ability to handle transactions with high accuracy and resolve complaints, boosting customer loyalty. Skilled in money handling and empathetic customer assistance, contributing significantly to store cleanliness and product restocking efficiency. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
1
1
year of professional experience
Work History
Cashier
Family Dollar
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Arts - Psychology
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2027
High School Diploma -
B.M.C Durfee High School
Fall River, MA06.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Money Handling
Languages
Spanish
Professional Working
Timeline
Cashier
Family Dollar
09.2023 - Current
Bachelor of Arts - Psychology
University of Massachusetts - Dartmouth
High School Diploma -
B.M.C Durfee High School
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