Yardley Mellon
Springfield
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations while effectively bridging communication to produce accuracy and reliability.
Overview
13
13
years of professional experience
Work History
Haitian Interpreter
Got It, LLC
02.2025 - Current
- Provided accurate, culturally sensitive interpretation between Haitian Creole and English for students, parents, and school staff during meetings, conferences, and educational events.
- Facilitated communication between educators and non-English-speaking parents to support student academic progress and address behavioral or social-emotional concerns.
- Maintained confidentiality and adhered to professional standards in educational and linguistic ethics.
- Supported equitable access to educational resources by helping families navigate school systems, services, and community resources.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Refugee Case Manager- Haitian population
Jewish Family Services of Western MA
07.2022 - 02.2025
- Assessment and intake
- Create a clinical outline and service plan for the client
- In coordination with supervisor, provide treatment interventions that may include family life education, behavioral consultation, and community outreach.
- Track enrollment and referrals to internal and external providers to help client reach goals stated in service plan.
- Assist clients with accessing other necessary services including those related to food security, housing, education, and government benefits and assist with interpretation as applicable
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assessed community needs and identified resources for social and community service programs.
Health Coach Assistant/Administrator
Our Journey at OD Fitness, Inc
12.2016 - 01.2020
- Organized meetings for potential clients to explain the benefits of joining the club
- Co-prepared and cooked healthy meals for clients
- Created resource flyers for events at the fitness & Assist trainers in exercise classes
- Promote a positive work environment with coworkers and clients through excellent customer assistance
- Empower clients when they have reached a milestone in their weight journey
- Create and promote the nutrition for the clientele
- Prepare enrollment documents for clients
- Assisted clients in finding new ways to inspire healthier habits.
- Taught health education classes for community workers and members of public
Office Clerk
Law Offices of Dunn & Phillips, P.C
11.2012 - 01.2014
- Prepared legal documents for lawyers
- Conducted research for lawyers in law firm
- Answered and routed incoming calls on a multi-line telephone system
- Organized hundreds of old records into computer database
- Packed and transported hundreds of old records offsite
- Translated legal documents for Haitian clientele
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Bay Path College
Longmeadow, MA05.2015
Skills
- Video conferences
- Microsoft offices
- Social Media advertising
- Facilitate Trainings
- Cultural competency
- Relationship building
- Language proficiency
- Emotional intelligence
- Written document translation
- Cross-cultural communication
- Records management
- Client support
- Cultural competence
- Stress management
Leadership Activities Volunteer Work
- Friends Of The Homeless, Springfield, MA, 04/01/10, Present, Distributed food, clothing and hygienic products
- Bay Path University, Civic Engagements, Springfield, MA, 07/01/13, 05/01/15, Participated in walking school bus for Boland Elementary School, Taught English to refugees at The Gray House
- New Jerusalem Haitian SDA Church Youth Department, Youth Assistant, 07/01/17, Present, Fostered an inclusive community, promoted self-awareness, addressed the needs of 10-15 youths
- Children’s New Hope Inc., Board Member, 01/01/19, Present, Gather donations, Record all donators information on computer, Send thank you cards and holiday cards, Assist on organizing donated items, Create budgets for what will be necessary for the children in Haiti, Assist in distribute back to school items for the children in Haiti, Assist and organize fundraisers
Languages
Haitian-Creole
Native or Bilingual
Timeline
Haitian Interpreter
Got It, LLC
02.2025 - Current
Refugee Case Manager- Haitian population
Jewish Family Services of Western MA
07.2022 - 02.2025
Health Coach Assistant/Administrator
Our Journey at OD Fitness, Inc
12.2016 - 01.2020
Office Clerk
Law Offices of Dunn & Phillips, P.C
11.2012 - 01.2014
Bay Path College
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