Yasmin Linhares
Everett
Summary
Dedicated bilingual (Portuguese-English) nursing student with five years of customer service experience and a strong commitment to serving diverse communities. Experienced in facilitating communication between Portuguese-speaking families and English-speaking professionals through leadership roles and community involvement. Skilled in cultural mediation, active listening, patient advocacy, and professional communication. Seeking a Medical Interpreter position with Cambridge Health Alliance to support patients, families, and healthcare providers with accuracy, professionalism, and cultural sensitivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care /Customer Service Cashier
Santanas Plaza Café
06.2021 - Current
Deliver friendly and efficient customer service in a fast-paced environment.
Communicate effectively with individuals from diverse cultural and linguistic backgrounds.
Manage in-person and phone interactions while maintaining professionalism and accuracy.
Resolve customer concerns using active listening, problem-solving, and strong interpersonal skills.
Build positive relationships with customers through professionalism and excellent communication.
Education
Bachelor of Science - Nursing
University of Massachusetts, Boston
Boston, MA05-2028
Skills
Medical Terminology
Verbal and Written Communication
Cultural Competency
Patient Advocacy
Active Listening
Confidentiality and Professionalism
Documentation and Organization
Team Collaboration
Conflict Resolution
Customer Service
Time Management
Multitasking
Certification
Patient Care Technician (PCT) Certification
CPR/BLS Certification
Medical Interpreter
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Care /Customer Service Cashier
Santanas Plaza Café
06.2021 - Current
Bachelor of Science - Nursing
University of Massachusetts, Boston