Yassine ABIDAR
Branch Director
Casablanca
Summary
Action-focused individual with exceptional background in Telecom & Banking. Engaging demeanor to work in demanding environments.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Branch Director
Maroc Telecom
09.2020 - Current
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
- Adapted swiftly to changing market conditions by revising sales strategies accordingly while maintaining focus on achieving organizational goals.
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Oversaw risk management initiatives for the branch to minimize losses and maintain compliance with regulatory standards.
Sales Development Representative
Maroc Telecom
08.2017 - 08.2020
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
Client Relationship Manager
Attijariwafa Bank
09.2016 - 07.2017
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
Export Sales Intern
Fresh Fruit Morocco
1 2016 - 03.2016
- Streamlined export processes by implementing efficient documentation and tracking systems.
- Supported sales efforts by providing accurate product availability information and assisting in order negotiations.
- Negotiated favorable freight rates with carriers, reducing overall transportation costs for the company.
Customer Advisor Intern
Moroccan Bank for Trade & Industry (BMCI)
01.2014 - 02.2014
- Collaborated with a team to promote the "Ladies First" credit card, targeted specifically at women, in March.
- Conducted a comprehensive SWOT analysis of the "Ladies First" credit card to identify strengths, weaknesses, opportunities, and threats.
- Built, managed, and maintained strong relationships with key clients to drive engagement and product adoption.
Customer Advisor Intern
Popular Bank of Morocco (GBP)
01.2013 - 03.2013
- Assessed client satisfaction with new technology in banking operations.
- Conducted a survey for academic research on financial services marketing.
Education
Master of Business - International Business
National School of Business And Management
Agadir, Morocco 04.2014 - 04.2016
BBA - Sales, Merchandising, And Marketing
University Ibn Zohr
Agadir, Morocco 04.2013 - 04.2014
Skills
Sales expertise
Salesforce Management
Strategic Partnerships
Decision-Making
Process Improvement
Market understanding
Languages
Arabic
Proficient
C2
French
Advanced
C1
English
Advanced
C1
Certification
Certified Sales Associate, SALESFORCE - 2024
References
References available upon request
Timeline
Certified Sales Associate, SALESFORCE - 2024
07-2024
Branch Director
Maroc Telecom
09.2020 - Current
Sales Development Representative
Maroc Telecom
08.2017 - 08.2020
Client Relationship Manager
Attijariwafa Bank
09.2016 - 07.2017
Master of Business - International Business
National School of Business And Management
04.2014 - 04.2016
Customer Advisor Intern
Moroccan Bank for Trade & Industry (BMCI)
01.2014 - 02.2014
BBA - Sales, Merchandising, And Marketing
University Ibn Zohr
04.2013 - 04.2014
Customer Advisor Intern
Popular Bank of Morocco (GBP)
01.2013 - 03.2013
Export Sales Intern
Fresh Fruit Morocco
1 2016 - 03.2016
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