Yassine Alouki
Casablanca,Morocco
Summary
Dynamic and multilingual customer service professional with several years of experience in client support, money transfer operations, and technical troubleshooting. Fluent in Arabic, French, English, and Japanese, with strong interpersonal and communication skills. Skilled in conflict resolution, customer retention, and delivering high-quality service in fast-paced environments. Known for a proactive attitude, critical thinking, and the ability to work both independently and as part of a team. Brings a strong academic background in economics and psychology, along with leadership and project management capabilities.
Overview
9
9
years of professional experience
Work History
Customer Relations Agent and Sales Representative
Telus digital
Casablanca
05.2024 - Current
- Experience in sales, retention, and technical problem diagnostic . As a Customer Relations Agent, I specialized in handling sales inquiries and customer retention. My role involved diagnosing technical issues during initial contact, providing tailored solutions, and maintaining client satisfaction. I was responsible for ensuring a seamless service experience while identifying opportunities to retain customers and reduce churn.
Trilingual Money Transfer Agent
Founever
12.2023 - 05.2024
- Specialized in money transfer services and customer support. In this position, I worked as a trilingual agent (Arabic, French, English) assisting clients with international money transfers. I managed sensitive financial transactions, verified compliance with security protocols, and responded promptly to customer questions or concerns. My multilingual skills enabled me to build trust with a diverse client base and resolve issues effectively.
Audiovisual Support Agent
Altv group
Casablanca
05.2016 - 02.2017
- Assisted with technical and audiovisual customer needs. During this role, I provided technical support in the audiovisual field, assisting users with equipment setup, troubleshooting, and usage guidance. I ensured all systems ran smoothly and responded to service requests efficiently, contributing to improved customer experiences and minimizing downtime.
Education
Bachelor’s Degree - Economics and Management
Hassan II University
Ain Sebaa01.2023
Bachelor’s Degree - Psychology
Hassan II University
FLSHM01.2020
High School Diploma - Life and Earth Sciences
Imam Malik High School
01.2017
Skills
Hard skills: excel ,word, PowerPoint, salesforce Management skills : creativity ,teamwork, autonomy , critical thinking , leadership , project management
Languages
- Arabic
- French
- English
- Japanese
Languages
Arabic
First Language
English
Proficient
C2
French
Intermediate
B1
Japanese
Beginner
A1
Timeline
Customer Relations Agent and Sales Representative
Telus digital
05.2024 - Current
Trilingual Money Transfer Agent
Founever
12.2023 - 05.2024
Audiovisual Support Agent
Altv group
05.2016 - 02.2017
Bachelor’s Degree - Economics and Management
Hassan II University
Bachelor’s Degree - Psychology
Hassan II University
High School Diploma - Life and Earth Sciences
Imam Malik High School