Yeimi Martinez
Boston
Summary
Friendly and reliable individual with strong ability to work well in team settings and provide excellent customer service. Possesses understanding of proper table setting and bussing techniques, combined with skills in maintaining cleanliness and organization. Aims to enhance guest satisfaction and contribute positively to dynamic dining environment.
Overview
4
4
years of professional experience
Work History
Server Assistant
P.F. Chang's
Boston, MA
02.2024 - Current
- Provide customers service by taking orders, recommend food items, and give food orders to customers
- Restock cups, lids, straws, containers, clean up takeout area thoroughly
- Clean up tables, reset them with silverware and plates, and run dish back to the kitchen
- Run food to tables, make sure guest food are good to give out, and check up on guest before leaving a table
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Trained new staff on restaurant protocols, enhancing team performance and service quality.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
Cashier
Wendy’s
Boston, MA
10.2022 - 03.2024
- Provide customers service by taking orders, recommend food items, and give food orders to customers
- Restock cups, lids, straws, and containers
- Clean counters and other workstations
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new hires on register procedures and customer service standards.
- Assisted customers with inquiries, enhancing overall satisfaction and experience.
Education
High School Diploma -
Margarita Muniz Academy
Boston, MA01.2024
Skills
- Computer: Proficient in Google Docs, Google Slides, and Google Drive
- Language: Bilingual in English and Spanish
- Personal: Punctual, comfortable with public speaking, hardworking, and responsible
- Willing to learn
- Positive and friendly attitude
- Teamwork and collaboration
- Customer service
- Hospitality service expertise
- Safe food handling
- Heavy lifting
- Food running
- POS system operation
Timeline
Server Assistant
P.F. Chang's
02.2024 - Current
Cashier
Wendy’s
10.2022 - 03.2024
High School Diploma -
Margarita Muniz Academy
HONORS & AWARDS
Margarita Muniz Academy, Attendance Award (2020 - 2021), Margarita Muniz Academy, Excellence in Physics (2020 - 2021), Margarita Muniz Academy, English Humanities Most Improved, (2020)