Yenifer Landaverde
Revere
Summary
Motivated and reliable undergraduate student at Suffolk University with experience in security operations, customer service, and leadership. Skilled at handling high-pressure situations, supervising teams, and delivering excellent service. Seeking opportunities to apply strong organizational, problem-solving, and communication skills in a professional environment.
Overview
4
4
years of professional experience
Work History
Security Officer
Suffolk University Police Department
10.2023 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, maintaining calm and order during emergencies.
- Implemented access control measures to regulate entry into secured areas.
- Checked and verified photo identification prior to granting facility access.
Shift Leader
Stop And Shop Warehouse
06.2021 - 10.2023
- Supervised team operations to ensure adherence to safety protocols and quality standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored inventory levels and placed orders to maintain stock availability.
Education
Bachelor of Science - Finance
Suffolk University
Boston, MA05-2027
Skills
- Access control
- Leadership & Team Supervision
- Campus Safety & Security Procedures
- Customer Service & Conflict Resolution
- Time Management & Organization
- Event Planning & Decorating
- First aid and CPR certified
Accomplishments
- Maintained safety and security standards while working 16-hour shifts, demonstrating reliability, resilience, and the ability to stay focused under pressure.
- Supervised and trained 6 associates at Stop & Shop, reducing checkout wait times by 20% and improving overall customer satisfaction.
- Supported store operations by assisting with scheduling and inventory management, helping to maintain smooth daily workflow.
- Designed and executed customized event decorations and floral arrangements for private clients, earning repeat business and positive client feedback.
- Recognized by supervisors for reliability, leadership, and ability to remain calm under pressure.
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Suffolk University Police Department
10.2023 - Current
Shift Leader
Stop And Shop Warehouse
06.2021 - 10.2023
Bachelor of Science - Finance
Suffolk University
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