Yesenia Torres
Lowell
Summary
Dynamic Patient Registration Representative with a proven track record at Southern New Hampshire Medical Center, excelling in insurance verification and electronic recordkeeping. Recognized for enhancing patient intake efficiency and delivering exceptional customer service, while maintaining strict HIPAA compliance and professionalism in high-pressure environments. Committed to improving patient experiences through effective communication and support.
Overview
16
16
years of professional experience
Work History
Patient Registration Representative
Southern New Hampshire Medical Center
05.2025 - Current
- Assisted patients with registration process, ensuring accuracy of personal and insurance information.
- Maintained electronic health records, updating patient data in compliance with privacy regulations.
- Collaborated with healthcare providers to streamline patient intake procedures and reduce wait times.
- Resolved patient inquiries efficiently, providing exceptional customer service and support.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Licensed Nursing Assistant
St Joeseph Hospital
02.2023 - 02.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided compassionate care to diverse patient populations in acute care settings.
- Maintained accurate patient records and documentation in compliance with hospital policies.
- Collaborated with multidisciplinary teams to enhance patient care plans and outcomes.
- Supported nursing staff by preparing equipment and supplies for various procedures.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
- Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
Certified Nursing Assistant
Lowell General Hospital
10.2015 - 02.2023
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms, adhering to infection control protocols.
- Documented patient care activities accurately in electronic health records.
- Participated in training new staff on facility protocols and patient care procedures.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Home Health Aide Nurse's Assistant
Commonwealth Nursing Services
12.2009 - 10.2015
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff effectively.
- Developed personalized care plans in collaboration with healthcare teams.
- Educated patients and families on health management strategies and resources.
- Advocated for patients' needs, fostering strong relationships with families and caregivers.
- Promoted mental well-being through engaging conversations and meaningful companionship for homebound patients.
- Increased patient mobility by assisting with physical therapy exercises and implementing proper body mechanics techniques.
Education
GED -
Lowell High School
LowellMedical Interpreter
Middlesex Community College
Lowell, MA08.2022
Skills
- Insurance verification
- Patient confidentiality
- Professionalism and ethics
- Electronic recordkeeping
- Medical terminology
- HIPAA compliance
- Time management
- Medical charting
- Adaptable and flexible
- Sterilizing procedures
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Patient Registration Representative
Southern New Hampshire Medical Center
05.2025 - Current
Licensed Nursing Assistant
St Joeseph Hospital
02.2023 - 02.2025
Certified Nursing Assistant
Lowell General Hospital
10.2015 - 02.2023
Home Health Aide Nurse's Assistant
Commonwealth Nursing Services
12.2009 - 10.2015
GED -
Lowell High School
Medical Interpreter
Middlesex Community College
Similar Profiles
JENNIFER BOGGIAJENNIFER BOGGIA
Ultrasound Supervisor at Southern New Hampshire Medical CenterUltrasound Supervisor at Southern New Hampshire Medical Center
Tessa BowleyTessa Bowley
Critical Care Resource Nurse at Southern New Hampshire Medical CenterCritical Care Resource Nurse at Southern New Hampshire Medical Center
Rebecca AwadRebecca Awad
Medical Assistant at Southern New Hampshire Medical CenterMedical Assistant at Southern New Hampshire Medical Center
Yoshandry E Mendez CuevasYoshandry E Mendez Cuevas
Manager at ChipotleManager at Chipotle
Tiffiney GiessTiffiney Giess
Training Coordinator at Wal-Mart NSO Central FillTraining Coordinator at Wal-Mart NSO Central Fill