Yocelyne Norena
Boston,MA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Beth Isreal Deaconess Medical Center
02.2019 - Current
- Achieved improved patient monitoring and response times by promptly and accurately obtaining patient vital signs, ensuring timely medical interventions to prevent deterioration of health conditions.
- Enhanced patient satisfaction and care coordination by attentively answering patient assistance calls, assessing needs empathetically, and providing timely support to maximize comfort and address concerns promptly.
- Promoted patient safety and comfort by meticulously maintaining a clean and safe environment, minimizing infection risks, and ensuring a conducive atmosphere for recovery and care.
- Increased healthcare efficiency by assisting nurses with essential tasks, streamlining workflow, and enhancing overall operational efficiency in patient care delivery.
Food Service Assistant
Beth Israel Deaconess Medical Center
05.2017 - 02.2019
- Achieved improved customer satisfaction by consistently and politely answering phones promptly and accurately recording orders, ensuring seamless communication and order accuracy to maximize customer experience.
- Maintained high hygiene standards by diligently cleaning, sanitizing, and organizing food speed racks, carts, and patient rooms, adhering to food safety regulations and corporate guidelines to prevent contamination and ensure a safe environment.
- Ensured workplace safety and compliance by adhering to safe work practices, food safety regulations, and corporate guidelines, minimizing risks and promoting a secure work environment.
Busser
Maggiano's Little Italy
02.2016 - 12.2017
- Maintained dining presentation and functionality by accurately stocking and organizing silverware, linen, and condiments, ensuring a well-prepared dining environment and facilitating smooth service operations.
- Maximized dining efficiency by clearing tables quickly and efficiently, ensuring a high rate of turnover and minimizing wait times for guests, enhancing overall dining experience and satisfaction
- Ensured operational fluidity by performing additional tasks to maintain the smooth operation of the dining room, contributing to efficient service delivery and customer satisfaction.
Busser
Coppersmith
01.2017 - 11.2017
- Enhanced dining efficiency by efficiently bussing tables and preparing for the next guests, facilitating quick table turnover to maximize seating capacity and minimize guest wait times.
- Provided attentive guest service by effectively guiding guests through dining rooms and offering assistance as needed, ensuring a seamless and enjoyable dining experience.
- Ensured operational consistency by diligently completing shift beginning and end procedures in full, promoting operational efficiency and adherence to restaurant protocols.
Education
Bachelor of Science - Nursing
MCPHS University
Boston, MA2025
Some College (No Degree) - Nursing
Bunker Hill Community College
Charlestown, MAHigh School Diploma -
Revere High School
Revere, MA2016
Skills
- Excellent communication
- Cultural Awareness
- Professional Bedside Manner
- Time management skills
- Positive learning process
- Quick learner
- Bilingual in Spanish
- Effective multi-tasker
- Organizational ability
- Customer service
- Patient Services
- Medical Equipment Operation
Certification
- CNA - Certified Nursing Assistant
- ELNEC Undergraduate and New Graduate Module 1:Introduction to Palliative Care Nursing
- ELNEC Undergraduate and New Graduate Module 3:Pain Management in Palliative Care
- American Heart Association Basic Life Support CPR
Timeline
Patient Care Technician
Beth Isreal Deaconess Medical Center
02.2019 - Current
Food Service Assistant
Beth Israel Deaconess Medical Center
05.2017 - 02.2019
Busser
Coppersmith
01.2017 - 11.2017
Busser
Maggiano's Little Italy
02.2016 - 12.2017
Bachelor of Science - Nursing
MCPHS University
Some College (No Degree) - Nursing
Bunker Hill Community College
High School Diploma -
Revere High School
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