Yocelyne Norena
Boston,MA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Beth Isreal Deaconess Medical Center
Boston, MA
02.2019 - Current
- Achieved improved patient monitoring and response times by promptly and accurately obtaining patient vital signs, ensuring timely medical interventions to prevent deterioration of health conditions.
- Enhanced patient satisfaction and care coordination by attentively answering patient assistance calls, assessing needs empathetically, and providing timely support to maximize comfort and address concerns promptly.
- Promoted patient safety and comfort by meticulously maintaining a clean and safe environment, minimizing infection risks, and ensuring a conducive atmosphere for recovery and care.
- Increased healthcare efficiency by assisting nurses with essential tasks, streamlining workflow, and enhancing overall operational efficiency in patient care delivery.
Food Service Assistant
Beth Israel Deaconess Medical Center
Boston, MA
05.2017 - 02.2019
- Achieved improved customer satisfaction by consistently and politely answering phones promptly and accurately recording orders, ensuring seamless communication and order accuracy to maximize customer experience.
- Maintained high hygiene standards by diligently cleaning, sanitizing, and organizing food speed racks, carts, and patient rooms, adhering to food safety regulations and corporate guidelines to prevent contamination and ensure a safe environment.
- Ensured workplace safety and compliance by adhering to safe work practices, food safety regulations, and corporate guidelines, minimizing risks and promoting a secure work environment.
Busser
Maggiano's Little Italy
Boston
02.2016 - 12.2017
- Maintained dining presentation and functionality by accurately stocking and organizing silverware, linen, and condiments, ensuring a well-prepared dining environment and facilitating smooth service operations.
- Maximized dining efficiency by clearing tables quickly and efficiently, ensuring a high rate of turnover and minimizing wait times for guests, enhancing overall dining experience and satisfaction
- Ensured operational fluidity by performing additional tasks to maintain the smooth operation of the dining room, contributing to efficient service delivery and customer satisfaction.
Busser
Coppersmith
Boston
01.2017 - 11.2017
- Enhanced dining efficiency by efficiently bussing tables and preparing for the next guests, facilitating quick table turnover to maximize seating capacity and minimize guest wait times.
- Provided attentive guest service by effectively guiding guests through dining rooms and offering assistance as needed, ensuring a seamless and enjoyable dining experience.
- Ensured operational consistency by diligently completing shift beginning and end procedures in full, promoting operational efficiency and adherence to restaurant protocols.
Education
Bachelor of Science - Nursing
MCPHS University
Boston, MA2025
Some College (No Degree) - Nursing
Bunker Hill Community College
Charlestown, MAHigh School Diploma -
Revere High School
Revere, MA2016
Skills
- Excellent communication
- Cultural Awareness
- Professional Bedside Manner
- Time management skills
- Positive learning process
- Quick learner
- Bilingual in Spanish
- Effective multi-tasker
- Organizational ability
- Customer service
- Patient Services
- Medical Equipment Operation
Certification
- CNA - Certified Nursing Assistant
- ELNEC Undergraduate and New Graduate Module 1:Introduction to Palliative Care Nursing
- ELNEC Undergraduate and New Graduate Module 3:Pain Management in Palliative Care
- American Heart Association Basic Life Support CPR
Timeline
Patient Care Technician
Beth Isreal Deaconess Medical Center
02.2019 - Current
Food Service Assistant
Beth Israel Deaconess Medical Center
05.2017 - 02.2019
Busser
Coppersmith
01.2017 - 11.2017
Busser
Maggiano's Little Italy
02.2016 - 12.2017
Bachelor of Science - Nursing
MCPHS University
Some College (No Degree) - Nursing
Bunker Hill Community College
High School Diploma -
Revere High School