Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Yoko Morais

Framingham

Summary

Enthusiastic and passionate professional with some college education in Psychology. Strong team player who is helpful, dependable, and eager to grow professionally in the educational field. Brings a positive attitude, works well with others, and is committed to learning and developing new skills.

Overview

2
2
years of professional experience

Work History

Server

Temazcal
Framingham
06.2025 - Current
  • Provided exceptional customer service to enhance dining experiences.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new servers on menu items and service standards.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Participated in team meetings to discuss service improvements and feedback.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Sales Associate

Sephora
Natick
01.2024 - 12.2025
  • Assisted customers with product selection and personalized recommendations.
  • Maintained store cleanliness and organized merchandise displays effectively.
  • Handled customer inquiries and resolved issues in a timely manner.
  • Participated in store events and promotions to drive engagement.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

Framingham High School
Framingham, MA

Some College (No Degree) - Psychology

Massachusetts Bay Community College
Wellesley Hills, MA

Skills

  • Team collaboration
  • Problem solving
  • Time management
  • Adaptability to change
  • Training development
  • Safety and supervision
  • Cultural sensitivity
  • Observation Skills
  • Multitasking

Languages

Portuguese
Native/ Bilingual
A1
Spanish
Limited
A1

Accomplishments

  • Sephora Values in Action Recognition Award
    Lead with Passion and Heart — October 2024
    Recognized by General Manager for exceptional client service, teamwork, and supportive leadership within the Sephora Natick team.
  • Top Performer Award, Q3 2025 —
    Exceeded quarterly sales targets by 9,72%

References

References available upon request.

Timeline

Server

Temazcal
06.2025 - Current

Sales Associate

Sephora
01.2024 - 12.2025

Framingham High School

Some College (No Degree) - Psychology

Massachusetts Bay Community College
Yoko Morais