Yolanda Lopez

Work with The Registration staff Supervisor with the day to day operations for improvement and support.

Assures the department delivers quality service in accordance with the Health Care mission.

• Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
• Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
• Created standard operating procedures for all Patient Access functions, ensuring consistency in service delivery across multiple departments.
• Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
• Collaborated with cross-functional teams to address challenges related to patient access operations, fostering an environment of continuous improvement and innovation.
• Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
• Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
• Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Work closely with the Chief Control Officer to implement workflows that will better instruct the Registration team.
• Assist CPA with billing issues, manage patient statements, run reports, ensure accurate insurance information, develop new processes, and work closely with CFO for audit purposes.

• Work closely with Director Of Finance and IT Dept, manage office flow, submit claims electronically, check claim status, retrieve payments, assist admissions department, and train new team members.

• Analyze and review ongoing denial issues, train staff to eliminate denials, and work closely with IT to implement helpful alerts.

• Supervise a staff of nine, monitor day-to-day operations, manage claims, contact insurance providers, and execute medical billing.

• Work closely with VP of Operations, assist with creating SOPs, train staff, supervise a team, analyze claims, and manage overall billing operations.