Yoseph Ephrem
Northeast Clinical Services
Chelsea
23
years of professional experience
Professional with experience in customer service and vehicle handling, prepared for valet responsibilities. Strong focus on team collaboration and achieving results. Reliable, flexible, and highly skilled in driving various types of vehicles. Valued for attention to safety, efficiency, and client satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Valet attendant
5 Years 7 Months- (Wynn Resorts)
- Greeted guests professionally, delivered prompt valet service, and supported positive first impressions.
- Parked and retrieved guest vehicles safely, maintaining efficient curbside flow during peak arrivals and departures.
- Managed keys securely, following strict control procedures and minimizing loss risk.
- Assisted guests with luggage and directions, coordinating smoothly with bell services and front desk teams.
- Established positive guest relationships through consistent delivery of excellent customer service.
Maintenance Technician
1 Year- Performed daily inspection of grounds, cleared walkways of debris, leaf blowing Received and completed daily work orders on apartment repairs
- Made and recorded daily readings of gauges
- Applied preventative maintenance on systems, changed and checked filters, oil
- Apartment repairs such as patching holes in drywall, re-caulked around tubs, sinks and showers Replaced kitchen and bathroom sinks, faucets, repaired and reset garbage disposals
- Replaced battery operated smoke detectors with hard-wired smoke detectors
- Changed lightbulbs over to LED lighting
- Performed preventive maintenance on apartment systems, preserving operational readiness and resident comfort.
- Completed work orders with accuracy, ensuring timely resolution of resident requests.
- Inspected vacant units and prepared make-ready apartments for new resident move-ins.
- Troubleshot equipment breakdowns and performed preventive maintenance.
Manager of Operations
7 Years 1 Month- Coordinated day to day activities of the Travel and Tour department
- Analyze information on the current tourism trend in the country
- Met with various Airline and Hotel representatives to negotiate deals including incentives Reviewed and reported on the company's financial activity to the board members
- Directed daily travel operations, aligning bookings, itineraries, and client service standards.
- Oversaw reservations workflows to ensure accurate ticketing, confirmations, and schedule coordination.
- Coordinated staff priorities across sales, operations, and customer support functions.
- Resolved escalated client issues while maintaining service quality and operational continuity.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Valet
2 Years 1 Month- Greeted guests promptly and delivered professional curbside valet service.
- Parked and retrieved vehicles safely while protecting customer property.
- Managed vehicle keys, tickets, and parking assignments with accuracy.
- Directed traffic flow to reduce curbside congestion and delays.
- Inspected vehicles for existing damage before acceptance and return.
- Issued and collected claim tickets and processed valet parking fees.
- Helped guests unload and load luggage.
Critical Care Assistance
2 Years 6 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted patient with day-to-day activities, working efficiently and productively.
- Administered prescribed medications via g-tube including g-tube sight care.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
BEEMS Facilities Maintenance Certification
- Standard OSHA 10 Certification
- Carpentry and General Maintenance, including framing, drywall, wall repair, painting, locksets, tiling, finish carpentry, and various maintenance repairs
- Electricity including wiring a circuit, three way switches, single pole switches and receptacles, GFCIS, changing fluorescent ballasts, understanding wiring diagrams and codes
- Plumbing including threading steel pipe, soldering, repair/replacement of bathroom and kitchen fixtures, installing a garbage disposal, basic understanding of water supply and DWV
- Small Engine Repair, lawn mowers, leaf blowers, snow blowers, 2 stroke and 4 stroke engines
- Energy Efficient measures including sensors, fixtures, automated controls, weatherization techniques and calculating ROIs
- HUD Lead Paint Visual Assessment Online Course
Certification - Computer Applications
Galileo International and Kenya Airways Airline Reservation Training
Diploma - Air Travel and Tour Operations
Skills
Skilled in various computer software and operating systems including Microsoft Office Suite Excellent in relationship management
team building and interpersonal and communication skills
Effective problem solving
Professional appearance
Stress tolerance
Patience and composure
Reliability and punctuality
Strong communication
Cash handling experience
Multitasking proficiency
Timeline
Valet
Pro Park Mobility
10.2024 - CurrentRead More
Critical Care Assistance
Northeast Clinical Services
05.2024 - CurrentRead More
Valet attendant
Encore Boston Harbor
04.2021 - CurrentRead More
Maintenance Technician
Winn Residential
01.2019 - 01.2020Read More
Manager of Operations
Selam Travel and Tours Nairobi
12.2003 - 01.2011Read More
Read More
AACA & Madison Park
BEEMS Facilities Maintenance Certification
Read More
Career Training Center
Certification from Computer Applications
Read More
Lizton Aviation College
Diploma from Air Travel and Tour Operations
Read More