Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yoshandry E Mendez Cuevas

Lowell

Summary

Dynamic manager with a proven track record at Chipotle, excelling in team leadership and operational efficiency. Skilled in staff training and development, I enhanced onboarding processes and streamlined workflows. Committed to delivering exceptional customer service while achieving project goals through effective decision-making and collaboration.

Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in [in every role.

Overview

3
3
years of professional experience

Work History

Manager

Chipotle
02.2025 - 06.2025
  • Managed daily operations to ensure team efficiency and adherence to company policies.
  • Developed training materials for new staff, enhancing onboarding process and knowledge retention.
  • Monitored workflow processes, identifying areas for improvement and streamlining tasks.
  • Collaborated with cross-functional teams to implement operational strategies and achieve project goals.

Call Center Representative

Teleperformance
09.2024 - 12.2024
  • Delivered exceptional customer service by effectively resolving inquiries and complaints.
  • Utilized CRM software to manage customer interactions and maintain accurate records.
  • Assisted in training new team members on call handling procedures and company policies.
  • Adapted communication styles based on diverse customer needs, enhancing satisfaction levels.

Manger

Pizza Hut
01.2024 - 07.2024
  • Assisted in developing team schedules to optimize workflow and improve operational efficiency.
  • Supported project coordination by tracking deadlines and ensuring timely completion of tasks.
  • Learned company policies and procedures to provide accurate information to team members.
  • Collaborated with colleagues to maintain a positive work environment and enhance team dynamics.
  • Participated in training sessions to enhance knowledge of tools and systems used in daily operations.

PCA

Tempus Unlimited
01.2022 - 01.2023
  • Assisted patients with daily living activities, enhancing comfort and well-being.
  • Monitored vital signs and reported changes to healthcare team promptly.
  • Administered medications under supervision, ensuring compliance with care plans.
  • Maintained cleanliness of patient areas, promoting a safe environment.

Education

High School Diploma -

Lowell High School
Lowell Ma
06-2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Goal setting

Languages

Spanish
Native or Bilingual

Timeline

Manager

Chipotle
02.2025 - 06.2025

Call Center Representative

Teleperformance
09.2024 - 12.2024

Manger

Pizza Hut
01.2024 - 07.2024

PCA

Tempus Unlimited
01.2022 - 01.2023

High School Diploma -

Lowell High School
Yoshandry E Mendez Cuevas