Yoshi Francois

I am the point of contact between the client and the company, developing and positioning the driver optimizing the time and what we can do with it.

• Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, and company information.

• Developed comprehensive sales strategies based on market research data to drive business growth in targeted regions.
• Exceeded quarterly sales targets consistently by proactively identifying high-potential prospects within assigned territories.
• Delivered exceptional customer service by providing prompt resolutions to inquiries or complaints from clients.
• Streamlined communication between internal departments which improved efficiency of order processing.

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with owner management on strategic planning efforts, aligning departmental objectives with overall company vision.