Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Additional Information - Projects
Timeline
Generic
Younes Belaatik

Younes Belaatik

Tiznit,MAR

Summary

Results-driven professional skilled in customer service and team leadership. Successfully coordinated emergency responses and resource dispatching during major events, ensuring timely resolution of vehicle issues. Committed to enhancing customer experiences through effective communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Customer Service Officer

Transportation Company
Al Wakrah
12.2021 - 10.2024
  • Company Overview: During my tenure at the transportation company, I exhibited remarkable leadership abilities throughout the FIFA Arab Cup, and FIFA World Cup events.
  • Answering customer calls, listening to their concerns, and solving problems.
  • Following up on customer calls.
  • Answering emergency calls from customers on the road.
  • Track customer locations on the road.
  • Dispatch company agents to help with vehicle troubles on the road.
  • Coordinated and dispatched resources for the timely resolution of vehicle issues and emergencies on the road.
  • Collaborated with technicians to address mechanical and technical issues, scheduling repairs and maintenance to minimize downtime.
  • Preparing and submitting reports.
  • During my tenure at the transportation company, I exhibited remarkable leadership abilities throughout the FIFA Arab Cup, and FIFA World Cup events.

Service Associate

O'CCASCADE cafe lounge restaurant
Agadir
05.2019 - 08.2019

Service Associate

Barracuda Café
Agadir
11.2018 - 03.2019

Supervisor

Cafe Restaurant 1002
Agadir
10.2016 - 10.2018

Service Associate

H21 Restaurant-Pizzeria
Agadir
11.2015 - 09.2016
  • Inspect dining rooms and other food and beverage serving areas.
  • Deposit cash and maintain daily logbooks.
  • Maintain financial records.
  • Address customers' complaints or concerns.
  • Answer customers' questions regarding menu items and preparation methods.
  • Assist clients/guests with special needs.
  • Train staff in job duties, sanitation and safety procedures.
  • Supervise and co-ordinate activities of staff who prepare and portion food.
  • Prepare and submit reports.

Education

B2 - Russian Language

South Ural State University
Chelyabinsk Oblast Russia
06-2025

Clean Coding and Refactoring Certificate -

Mosh Coding Made Simple
Online
01.2024

Complete Python Mastery Certificate -

Mosh Coding Made Simple
Online
01.2024

Baccalaureate Degree - Physics

AL WAHDA high school
Agadir, Morocco
01.2018

Training Certificate for Customer Service Position - Customer service

FOENIX-LINE Center
Rabat
01.2015

Skills

  • Problem solving
  • Team leadership
  • Time management
  • Customer service
  • Workflow management
  • Client service
  • Client communication

Languages

Mother tongue(s): 

Tamazight

                           

Other language(s):

English:

 Listening C2, Spoken production C1

Reading C2, spoken interaction C2

  Writing C1

French : 

Listening C2, spoken production B2

Reading C2, spoken interaction B2

 Writing B2

Arabic : 

Listening C2, spoken production C2

Reading C2 spoken interaction C2

Writing C2

Russian : 

Listening B2, spoken production B2

Reading B2 spoken interaction B2

Writing B2

Personal Information

  • Date of Birth: 10/20/96
  • Gender: Male
  • Nationality: Moroccan

Additional Information - Projects

  • FIFA ARAB CUP 2021/ FIFA WORLD CUP 2022, During my tenure at the transportation company, I exhibited remarkable leadership abilities throughout the FIFA Arab Cup and FIFA World Cup events. As the team leader, I effectively orchestrated collaborative endeavors to ensure the seamless movement of traffic. I diligently managed the task of opening all roads and conducting meticulous inspections to avert accidents, while also remaining vigilant in identifying potentially dangerous or suspicious vehicles. Additionally, I readily took on the role of a driver whenever required.
  • Cinéclub Agadir, The organization of a Cineclub is a form of screening-debate once a week at the Rialto Cinema, in order to be able to exchange and promote a large audience on a subject.

Timeline

Customer Service Officer

Transportation Company
12.2021 - 10.2024

Service Associate

O'CCASCADE cafe lounge restaurant
05.2019 - 08.2019

Service Associate

Barracuda Café
11.2018 - 03.2019

Supervisor

Cafe Restaurant 1002
10.2016 - 10.2018

Service Associate

H21 Restaurant-Pizzeria
11.2015 - 09.2016

B2 - Russian Language

South Ural State University

Clean Coding and Refactoring Certificate -

Mosh Coding Made Simple

Complete Python Mastery Certificate -

Mosh Coding Made Simple

Baccalaureate Degree - Physics

AL WAHDA high school

Training Certificate for Customer Service Position - Customer service

FOENIX-LINE Center
Younes Belaatik