Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Certification
Timeline
Generic

YOUNESS MARRAKCHI

TANGIER

Summary

Experienced Human Resources Officer with background in managing all HR functions, including recruitment, training, and development. Strengths lie in strategic workforce planning and enhancing employee relations. Significant contributions made in improving internal processes and policies to foster a positive work environment. Possess strong negotiation skills and ability to manage multiple tasks simultaneously.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Human Resources Officer

British Language Center – Full Time
Tangier
05.2024 - Current
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted testing of software and systems to ensure quality and reliability.

English Teacher

British Language Center -Part time
Tangier
03.2021 - 06.2024
  • Utilized multimedia resources such as videos and podcasts in class sessions.
  • Explored different approaches to help students improve their reading comprehension skills.
  • Assessed student performance through tests, quizzes, and other forms of assessment.
  • Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.

Customer Service Representative Team Lead

British Language Center – Full Time
Tangier
04.2020 - 05.2024
  • Facilitated team building activities to promote collaboration among staff members.
  • Analyzed customer feedback surveys to identify areas for improvement within the team.
  • Assisted with the hiring process of new Customer Service Representatives.
  • Encouraged open communication between team members about best practices for handling difficult customers.
  • Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
  • Provided guidance and support to Customer Service Representatives on a daily basis.

Assistant Language Teacher

British Language Center -Part time
Tangier
01.2020 - 07.2021
  • Provided support for teachers during class activities and demonstrations.
  • Encouraged student participation through positive reinforcement techniques.
  • Collaborated with other staff members to ensure effective implementation of lesson plans.
  • Supported the development of English speaking clubs within the school system.

Education

Bachelor of Arts - English Language And Literature

Sidi Mohammed Ben Abdellah University – Fez
Fes
07-2019

Skills

  • Employee training
  • Recruitment strategies
  • Performance management
  • Regulatory compliance
  • Data analysis
  • Conflict resolution

Languages

Arabic
First Language
French
Intermediate (B1)
B1
English
Advanced (C1)
C1

Accomplishments

  • 17/10/2018 - 23/10/2018: represented English studies in Seoul SOUTH KOREA under the direction of Professor MARK DRESSMAN .

Certification

  • Driving license category A (motorcycles)
  • Driving license category B (cars)

Timeline

Human Resources Officer

British Language Center – Full Time
05.2024 - Current

English Teacher

British Language Center -Part time
03.2021 - 06.2024

Customer Service Representative Team Lead

British Language Center – Full Time
04.2020 - 05.2024

Assistant Language Teacher

British Language Center -Part time
01.2020 - 07.2021

Bachelor of Arts - English Language And Literature

Sidi Mohammed Ben Abdellah University – Fez

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YOUNESS MARRAKCHI