Microsoft Office 365
Youssra Hadech
Multilingual Econ & Trade Graduate | Global Marketing & Customer Service Specialist
Rabat
Summary
International economics and trade graduate with a focus on marketing strategies and global management. Bringing a problem-solving mindset and determination to the dynamic world of global business guided by experience in market analysis and strategic management. A dedicated professional to assisting individuals and corporations in navigating the global business landscape. Eager to connect, network, and explore the latest international business and marketing trends for mutual success. Ready to drive International Markets through Expert insight!
Overview
2
2
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Assistant
ATC Excellent Group
09.2023 - 11.2023
- Assisted manager in all aspects of business operations.
- Managed over 30 customer calls per day as well as the data and correspondence to secure information across complex landscapes of organisational departments.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Customer Service
Concentrix
06.2023 - 08.2023
- Provided global customer support, by managing 35 customer calls per day and providing excellent customer experience and technology.
- Collaborated with customer service team members to address complex issues requiring language interpretation.
- Enhanced customer satisfaction by providing accurate and timely interpretations during service calls
- Identified, troubleshooted, and efficiently resolved customer issues, collaborating with cross-functional teams for complex problem resolution.
- Maintained accurate records of customer interactions, contributing to comprehensive reports for data-driven decision-making and continuous improvement.
Digital Marketing Intern
STEPS S.A.R.L
03.2022 - 09.2022
- Led social media content calendar creation and execution, boosting brand visibility and engagement on multiple platforms, including Facebook.
- Conducted extensive research on digital marketing trends, collaborating with the web development team to optimize MAAJIM and CAFTAN DU MAROC websites.
- Utilised advanced keyword research techniques to enhance online presence.
- Improved domain authority and search engine rankings through SEO-optimized content, ensuring alignment with brand messaging and goals.
- Contributed to effective E-mail marketing campaigns by creating compelling content and implementing strategies to enhance open rates and drive user engagement.
- Developed relationships with industry influencers to strengthen brand reputation within the digital space.
Education
Bachelor's degree - International economics and trade
Zhejiang Normal University
ChinaHigh School Diploma -
Louis Le Grand
Rabat, Morocco 05.2001 -
Skills
HTML, CSS
Data Analysis: R Language/SPSS
SEO: Search Engine Optimization
Google Analytics
Customer Engagement
Social Media Marketing
Deadline Oriented
Flexibility and Adaptability
Solid Work Ethic
Eager to Learn
Certification
Google Analytics Individual Qualification
Honors Awards
- INTERNET + INNOVATION AND ENTREPRENEURSHIP International Competition
Creation of the Application Software "ChinaPal"
- STUDENT UNION ORCHESTRATE "FASHION SHOW ZJNU"
Publications
Research on Bilateral Trade between Morocco and China - Based on Manufacturing Industry
Software
SPSS (Statistical Package for the Social Sciences)
Adope Illustor/ Adobe Photoshop
Timeline
Assistant
ATC Excellent Group
09.2023 - 11.2023
Customer Service
Concentrix
06.2023 - 08.2023
Google Analytics Individual Qualification
06-2022
SimpleLearn Digital marketing
04-2022
Digital Marketing Intern
STEPS S.A.R.L
03.2022 - 09.2022
High School Diploma -
Louis Le Grand
05.2001 -
Bachelor's degree - International economics and trade
Zhejiang Normal University