Yuleysi Almonte de Rozon
Fitchburg
Summary
Dynamic Guest Advocate with a strong commitment to customer satisfaction. Proven ability to resolve issues efficiently while promoting loyalty programs and enhancing guest experiences.
Overview
15
15
years of professional experience
Work History
Guest Advocate
Target
Woburn
12.2020 - Current
- Provided exceptional customer service during checkout processes.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Resolved guest concerns efficiently and professionally.
- Resolved guest concerns with knowledgeable and friendly service, enhancing overall customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Greeted customers warmly upon arrival and provided assistance to ensure a positive shopping experience.
- Assisted guests with product inquiries and store navigation.
- Educated guests on promotions and loyalty programs effectively.
- Answered customer inquiries regarding store policies and procedures.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Processed returns and exchanges while adhering to store policies.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Processed online orders using point-of-sale systems.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Determined accurate prices for customer services, consistently searching for deals and the best prices.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Strengthened customer retention by effectively presenting discount options to guests.
Home Health Aide
All at Home Health Care
Lawrence
08.2018 - 05.2020
- Assisted clients with daily living activities and personal care needs.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Aided clients in mobility and transportation to appointments or activities.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Changed bed linens and maintained a clean-living environment for the client's safety.
- Assisted clients in repositioning in bed or standing up safely. in bed, stand or walk using proper body mechanics techniques.
- Communicated effectively with families to address concerns and provide updates.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
Human Resources Assistant
aligroup
santiago
01.2012 - 11.2014
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Assisted in recruiting processes by screening resumes and scheduling interviews.
- Reviewed resumes submitted by applicants for open positions.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Coordinated onboarding sessions for new hires, ensuring a smooth transition.
- Managed employee records and maintained the confidentiality of sensitive information.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Updated employee database with changes in job title, salary information or contact details.
- Facilitated training programs, enhancing team skills and knowledge retention.
- Collaborated with HR staff to improve internal communication and workflow efficiency.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Responded to internal and external HR-related inquiries or requests.
- Managed confidential employee information with discretion and integrity.
- Searched employee files to obtain information for authorized persons and organizations.
- Assisted with planning, organizing and coordinating company events.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- Customer service
- Transaction processing
- Cash handling
- Sales reporting
- Issue resolution
- Time management
- Effective communication
- Team collaboration
- Problem solving
Languages
English
Professional
Spanish
Professional
Timeline
Guest Advocate
Target
12.2020 - Current
Home Health Aide
All at Home Health Care
08.2018 - 05.2020
Human Resources Assistant
aligroup
01.2012 - 11.2014
Bachelor of Science - Business Administration
Southern New Hampshire University