Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Yumna Massreya

Medford

Summary

Hardworking Student offering part-time work experience and knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens
06.2023 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Teacher's Assistant

ISBCC
06.2022 - 09.2022
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported student learning objectives through personalized and small group assistance.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.

Education

Bachelor of Science - Medical Laboratory Science

University of Massachusetts - Lowell
Lowell, MA
05-2027

Skills

  • Customer Service and Assistance
  • Complex Problem-Solving
  • Inventory Control
  • Billing Adjustments and Refunds
  • Cultural Awareness
  • Analytical thinking
  • Waste disposal protocols
  • Laboratory safety protocols

Accomplishments

  • Coordinated with lead teacher to create age-appropriate lesson plans for students with special needs.
  • Earned certification in Honors Society
  • Maintained chancellor's list for 3 consecutive semesters.
  • Achieved 4.0 and 3.9 GPA for 3 consecutive semesters.

Certification

  • Certificate on basic life support CPR and AED program (American Heart Association) Training - July 2023
  • Certificate in training on infection prevention and control principles - May 2023

Languages

Arabic
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
06.2023 - 11.2023

Teacher's Assistant

ISBCC
06.2022 - 09.2022

Bachelor of Science - Medical Laboratory Science

University of Massachusetts - Lowell

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Yumna Massreya