Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Zabdiely Lopez Amparo

Hyde Park

Summary

Dynamic Shift Manager with a proven track record at Starbucks, excelling in customer service and operational efficiency. Skilled in cash handling and performance coaching, I successfully enhanced team productivity and customer satisfaction. Passionate about fostering a positive work environment, I effectively resolved conflicts and implemented strategies that elevated service standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Caffe Nero
Boston
02.2025 - Current
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Ensured compliance with food safety regulations and quality standards.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Shift Manager/Key Holder

Starbucks
Boston
10.2022 - 01.2025
  • Trained new staff on company policies and customer interaction techniques.
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Managed inventory levels to maintain product availability and minimize waste.
  • Assisted in scheduling shifts to optimize team coverage during peak hours.
  • Handled cash management duties, including balancing registers and deposits.
  • Enforced health and safety standards to create a safe work environment for all.
  • Coordinated team meetings to address concerns and improve communication among staff.
  • Implemented store promotions and marketing initiatives to enhance customer engagement.
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Utilized strong communication skills to foster a positive work environment for all employees.
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Facilitated conflict resolution between customers and employees as needed.
  • Resolved customer complaints promptly and professionally.
  • Developed strategies for increasing customer satisfaction ratings.

Front Desk Agent

Residence Inn Marriott
Roxbury
01.2023 - 07.2024
  • Managed guest check-in and check-out processes efficiently.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Maintained accurate room availability and reservation systems.
  • Provided local information and recommendations to enhance guest experiences.
  • Answered phones, responded to inquiries, and took messages.
  • Provided excellent customer service while upholding company policies.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Computed bills, collected payments and made change for guests.

Education

High School Diploma -

Madison Park Technical Vocational High School
Boston, MA
06-2022

Skills

  • Customer service
  • Cash handling
  • Operational efficiency
  • Conflict resolution
  • Communication skills
  • Performance coaching
  • Food safety

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • Osha Certification
  • HIPPA Certified
  • CPR Certified
  • Serv Safe certified
  • Medical Assistant Certified

Timeline

Shift Manager

Caffe Nero
02.2025 - Current

Front Desk Agent

Residence Inn Marriott
01.2023 - 07.2024

Shift Manager/Key Holder

Starbucks
10.2022 - 01.2025

High School Diploma -

Madison Park Technical Vocational High School

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Zabdiely Lopez Amparo