Zachary Curtin
Feeding Hills,MA
Summary
Dynamic technology leader with over 15 years of experience in enterprise IT, specializing in platform modernization and digital transformation. Recognized expertise in ServiceNow architecture, SRE enablement, and IT governance drives successful alignment of technology initiatives with overarching business strategies. Proven track record of leading cross-functional teams to deliver scalable enterprise solutions that enhance operational efficiency and foster innovation. Committed to leveraging technology to create impactful business outcomes and elevate organizational performance.
Overview
11
11
years of professional experience
Work History
ServiceNow Platform Owner
Liberty Bank
05.2025 - Current
- Own strategic vision and roadmap for ServiceNow across the enterprise.
- Deliver automation, service transformation, and IT-business alignment.
IT Principal ServiceNow Architect
Cigna Healthcare
05.2023 - Current
- Lead for Platform Integration Team.
- Led SRE Adoption initiatives to improve incident response and reduce downtime
- Integrated ServiceNow with Dynatrace, NewRelic, and Splunk for enhanced observability
- Oversaw ~400 integrations across the instance
- Submitted multiple patents for use within the ServiceNow ecosystem.
CMDB Architect Senior Staff Engineer
Cigna Healthcare
12.2021 - 05.2023
- Led many efforts across multiple teams to improve both culture and data accuracy in CMDB
- Built monitoring frameworks and improved CSDM for enhanced system visibility
ServiceNow Config Management Staff Engineer
Cigna Healthcare
06.2021 - 12.2021
- Tech Lead for HPSM to ServiceNow migration as well as combination of multiple ServiceNow Instances
- Integrated ServiceNow with observability tools for improved Incident Response
Application Development Advisor Production Support
Cigna Healthcare
01.2015 - 01.2020
- Developed monitoring automation for proactive incident response.
Education
Bachelor of CIS - Business
Westfield State University
Associate A.A.S. - Networking/Programming
Holyoke Community College
Skills
- Organizational change management
- IT service delivery
- Process optimization
- Strategic planning
Platform Strategy & ServiceNow Leader
Zachary Curtin
Timeline
ServiceNow Platform Owner
Liberty Bank
05.2025 - Current
IT Principal ServiceNow Architect
Cigna Healthcare
05.2023 - Current
CMDB Architect Senior Staff Engineer
Cigna Healthcare
12.2021 - 05.2023
ServiceNow Config Management Staff Engineer
Cigna Healthcare
06.2021 - 12.2021
Application Development Advisor Production Support
Cigna Healthcare
01.2015 - 01.2020
Associate A.A.S. - Networking/Programming
Holyoke Community College
Bachelor of CIS - Business
Westfield State University
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