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Experienced Global ServiceNow Platform Owner with over 24+ years of experience in IT that involves both Product(Captive) and Services company(captive). Excellent reputation for consulting, delivery skills managing stakeholder expectations, outcomes, resolving problems and improving customer satisfaction. Skilled in working under pressure, managing multiple priorities with positive attitude, adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals.

With over 12 years of experience in the ServiceNow ecosystem, I am a seasoned IT professional that possesses a comprehensive skill set that includes expertise in ITSM, SPM, GRC, HRSD, ITAM, FSM, and FSO. Throughout my career, I have excelled in various roles, from executing delivery and pre-sales activities to driving sales and company strategies. My track record speaks for itself, consistently motivating teams to reach peak performance levels and implementing effective business processes. With a focus on product implementations, solutioning, service delivery, process improvement, and technology operations, they are well-equipped to drive success in any organization.

 Dynamic professional with a proven track record of cultivating impactful relationships with internal leaders, retail partners, and distributors. A transformative leader who has successfully driven significant changes in business processes and technology within the Coca-Cola system. Expertise in change management and team leadership is complemented by strong skills in influencing, budgeting, planning, and communication. Results-oriented with a relentless commitment to exceeding organizational goals and enhancing partner engagement. 

Enterprise transformation and strategy leader experienced in redesigning operating models, improving business processes, strengthening governance, and leading complex cross-functional change. Proven ability to translate complex business and technology challenges into clear strategies, scalable processes, and measurable outcomes.
Brings deep technology fluency across digital transformation, cloud, automation, cybersecurity, and AI, combined with expertise in operational excellence, organizational change, risk management, and strategic execution. Experience spans financial services, healthcare, energy, manufacturing, and managed services, with a focus on improving organizational performance, resilience, accountability, and value realization.

Zachary Curtin

Summary

Overview

Work History

ServiceNow Platform Owner

IT Principal ServiceNow Architect

CMDB Architect Senior Staff Engineer

ServiceNow Config Management Staff Engineer

Application Development Advisor Production Support

Education

Bachelor of CIS - Business

Associate A.A.S. - Networking/Programming

Skills

Platform Strategy & ServiceNow Leader

Timeline

ServiceNow Platform Owner

IT Principal ServiceNow Architect

CMDB Architect Senior Staff Engineer

ServiceNow Config Management Staff Engineer

Application Development Advisor Production Support

Associate A.A.S. - Networking/Programming

Bachelor of CIS - Business

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