Zachary Ford
Revere
Summary
Dedicated security guard with a track record of over 3 years in effectively securing property and providing exceptional customer service. Experienced in many aspects of security, including customer service, access control, surveillance monitoring such as cctv, and emergency response procedures. Skilled in identifying and reducing security risks, conducting thorough patrols, and maintaining accurate daily records and reports. Committed to securing buildings and at handling challenging situations with professional and a positive approach. Firmly upholding safety standards and security while maintaining a positive attitude and friendly demeanor.
Overview
6
6
years of professional experience
Work History
Part Time Security Officer
United Security Services
07.2022 - Current
- Provided customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards.
- Security presence by conducting regular patrols and monitoring CCTV cameras.
- Experience with emergency services to maintain safety and manage incidents efficiently.
Security Guard
Allied Universal Security Services
02.2020 - 06.2021
- Hotel security would ensure safety by conducting regular security patrols and monitoring surveillance systems.
- Reduced disputes between guests or visitors, ensuring peaceful resolutions that upheld the reputation of the hotel.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded to emergency situations, to manage situations.
- Quality customer service while maintaining a secure and welcoming environment.
Asset Protection Associate
Macy's
02.2019 - 12.2019
- Assisted visitors with directions, provided information and maintained a helpful attitude.
- Reduced stealing by effective asset protection strategies and processes.
- Daily floor walks to identify potential security risks, enhancing overall store safety.
- Connected with local authorities and apprehended shoplifters.
- Provided customer service, contributing to a positive shopping experience.
Education
GED -
Just A Start YouthBuild
Cambridge, MA02-2019
Skills
- Emergency response
- CCTV surveillance
- Access control systems
- Patrolling
- Report writing
- Conflict resolution
- Communication
- Visitor tracking
Timeline
Part Time Security Officer
United Security Services
07.2022 - Current
Security Guard
Allied Universal Security Services
02.2020 - 06.2021
Asset Protection Associate
Macy's
02.2019 - 12.2019
GED -
Just A Start YouthBuild
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