Utshav Shrestha
Jetblue Airways
Methuen
3
Languages
16
years of professional experience
Accomplished aviation leader with 10 years in Airport Operations and Inflight customer service. Focused on developing high-performing teams and enhancing operational reliability while fostering strong cross-functional partnerships. Committed to advancing JetBlue’s JetForward strategy and ensuring exceptional hospitality.
Work History
Inflight Supervisor
4 Years 8 Months- Lead daily preflight briefings for crewmembers, reinforcing safety, compliance, and service standards.
- Monitored crew performance through observations and feedback, providing coaching and mentoring to drive accountability and professional development.
- Partnered with leadership to implement training and process improvements that enhanced operational efficiency and safety.
- Collaborated with Operations, Airports, Ground Operations, Maintenance, Crew Services, and Flight Deck to resolve operational challenges and support 100+ daily departures.
- Contributed to achieving strong D0 (on-time departure) performance by making real-time operational decisions and removing barriers to on-time departures.
- Served as the primary point of contact for 100+ crewmembers, responding to operational, scheduling, attendance, and policy inquiries.
- Fostered a culture of engagement by recognizing outstanding performance, improving hospitality, conducting onboard observations, and celebrating crewmember achievements.
Inflight Crewmember
2 Years 7 Months- Ensured the safety and security of customers and crewmembers by executing FAA- and company-mandated safety procedures and emergency protocols with confidence and professionalism.
- Maintained proficiency in CPR, AED, First Aid, HAZMAT, firefighting, emergency evacuations, ditching procedures, and conflict resolution, delivering calm and decisive responses during routine and emergency situations.
- Collaborated with flight and ground crews and worked independently in dynamic, time-sensitive environments to ensure seamless operations.
- Collaborated effectively with flight and ground crews while demonstrating the ability to work independently in dynamic, time-sensitive environments.
- Maintained compliance with FAA regulations, company policies, and operational procedures, contributing to overall safety and efficiency.
- Provided meals and refreshments while delivering excellent customer service, consistently earning recognition from the crew and passenger surveys.
Airport Operations
3 Years 7 Months- Resolved conflicts and managed high-pressure situations during irregular operations.
- Profound knowledge of airport security procedures.
- Facilitated positive interactions with customers to enhance their experience and assist them in the best possible way.
- Adapted to various airport roles, including gates, counter, and baggage service office.
- Proficient in checking customers, verifying flight reservations, rebooking and exchanging tickets.
- Delivered announcements confidently through public address system talking in the public address system and in front of people.
- Love dealing with customers and assisting them in the best possible way.
- Versatile to work at any area of the airport from the Gates to counter to the Baggage service office.
- Checked customers, verified flight reservations, and handled rebooking and ticket exchanges.
- Comfortable and confident talking in the public address system and in front of people.
- Utilized language skills to support non-English speaking customers in multiple languages.
Assistant Manager
4 Years- Interviewed, selected, trained, and supervised staff to enhance team performance and service quality.
- Developed marketing campaigns to increase business visibility, analyzed demographics, and optimized advertising placements.
- Brought down the overall expenses through waste planning, recycling, and using cost effective operating procedures.
- Developed marketing campaigns to popularize the business, analyzed potential demographics and determined advertising placements.
- Edited menus, food/beverage cost and purchased inventory.
- Managed all internal and external for memos staff and with Business partners.
Education
Bachelor's Degree in Communications - Business Administration
Member of Salem State Soccer Club
Associates Degree - Business administration
Skills
Safety & Regulatory Compliance
Operational Excellence
Customer Experience
Decision-Making Under Pressure
Conflict Resolution
Cross-Functional Collaboration
Leadership & Team Development
Coaching & Mentoring
Analytical & Problem-Solving Skills
Multitasking & Prioritization
Attention to Detail
Exceptional Communication
Public Speaking & Presentation Skills
Multilingual
Digital communications
Accomplishments
Help my Team improve their Hospitality score from 4.31 to 4.38 average.
Won Culture moment in 2025.
WOn the Jetblue 2018 soccer tournament
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Full Professional
Interests
I enjoy writing
arts and creative outlets
I like to play guitar
sing and music
I love Soccer and a lot of other sports
I like reading discovering new books
Timeline
Inflight Supervisor
Jetblue Airways
12.2021 - CurrentRead More
Inflight Crewmember
JetBlue Airways Corporation
05.2019 - 12.2021Read More
Airport Operations
JetBlue Airways
10.2015 - 05.2019Read More
Assistant Manager
Teriyaki House
01.2011 - 01.2015Read More
Quincy College
Associates Degree from Business administration
Read More
Salem State University
Bachelor's Degree in Communications from Business Administration
Read More