ZACHERY ASHCRAFT
Eastham
Summary
Detail-oriented Vehicle Systems Specialist experienced in restoring vehicle systems through effective testing, repair, and replacement techniques. Cultivated strong customer relationships while accurately inspecting issues and estimating costs, contributing to enhanced business operations. Dedicated Security Guard focused on protecting personnel and premises, responding appropriately to emergencies with vigilance and a proactive approach.
Overview
9
9
years of professional experience
Work History
ASM
Group1auto
Orleans
05.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs promptly, enhancing service delivery and satisfaction.
- Proposed innovative ideas and solutions that improved team collaboration and effectiveness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized software and tools to streamline processes, improving workflow and reducing time spent on tasks.
91B Wheeled Vehicle Mechanic
US Army Reserve
09.2021 - Current
- Test drove vehicles to determine problems and test repairs.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Assessed vehicle maintenance status and completed needed service.
- Communicated issues to supervisor and helped develop solutions.
- Read and followed technical documentation to complete accurate repairs.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Security Officer
Allied Universal Security Services
Kennebunk
06.2022 - 01.2025
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored employee activities to ensure adherence to security regulations and protocols.
- Verified photo identification to ensure secure facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Documented incidents of property damage, theft, unauthorized presence, and unusual occurrences to maintain safety records.
- Reported irregularities such as fire and safety hazards to maintenance.
- Permitted entry with an escort for approved persons into secure locations.
- Maintained detailed logs of incidents, observations, and daily activities for reporting purposes.
Mechanic
VIP
Alfred
08.2020 - 06.2022
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested equipment to locate worn and damaged parts.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Checked brake systems and determined pad replacement and disc turning needs.
- Investigated customer complaints to determine root causes of malfunctions and implement corrective actions.
Restaurant Waiter
Smittys cinema
Sanford
06.2017 - 06.2021
- Maximized beverage sales by recommending tailored food and drink pairings based on customer preferences
- Ensured guest satisfaction by actively checking on meals and proposing additional items to boost sales
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Minimized customer wait times by efficiently taking and filling large volume of orders each day
- Collaborated with bus person and cook to efficiently serve food and beverage options
- Plated food and assessed plate presentation to maintain highest standard of food quality
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Enhanced sales of high-margin menu items through strategic upselling techniques
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Coordinated with event planners to confirm seating arrangements for larger parties
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses
- Calculated charges, issued table checks and collected payments from customers.
Education
Certification For A/C And Military Components - Diesel Mechanics
U.S. Army Ordnance Center And School
Fort Lee, VAHigh School Diploma -
Sanford High School
Sanford, MESkills
- Emergency Management
- Crisis intervention
- Safety and security
- Risk analysis
- Facilities management
- Operational planning
- Diagnosis and Repair
- Component and System Testing
- Dispatch
- File and records management
- Security Guard License
- Team leadership
- Relationship management
- Conflict resolution
Timeline
ASM
Group1auto
05.2025 - Current
Security Officer
Allied Universal Security Services
06.2022 - 01.2025
91B Wheeled Vehicle Mechanic
US Army Reserve
09.2021 - Current
Mechanic
VIP
08.2020 - 06.2022
Restaurant Waiter
Smittys cinema
06.2017 - 06.2021
Certification For A/C And Military Components - Diesel Mechanics
U.S. Army Ordnance Center And School
High School Diploma -
Sanford High School