Zackary Malerba
Framingham
Summary
Results-driven Security Account Manager with expertise in client account management, security protocols, and risk mitigation strategies. Skilled in compliance monitoring and emergency response planning, committed to enhancing client security and satisfaction.
Overview
6
6
years of professional experience
Work History
Security Account Manager
Northeast Security
Waltham
04.2025 - Current
- Managed client accounts and ensured adherence to security protocols.
- Facilitated communication between clients and security personnel.
- Resolved client inquiries regarding service performance and issues.
- Assisted in creating security plans tailored to client needs.
- Reviewed and updated emergency response procedures regularly.
- Monitored compliance with applicable laws, regulations, and internal policies related to information security.
- Coordinated with IT staff to ensure proper implementation of security measures.
- Identified gaps in existing protocols and developed new strategies for mitigating risks associated with them.
- Investigated suspicious activities detected by monitoring systems and took appropriate action as needed.
- Trained new security officers on safety protocols and company standards.
- Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
Security Supervisor
Redcon Security
Boston
01.2020 - 11.2024
- Conducted routine patrols to maintain premises security and prevent unauthorized access.
- Collaborated with coworkers from diverse backgrounds to achieve objectives and resolve service issues.
- Responded swiftly to security incidents, coordinating appropriate responses effectively.
- Partnered with local law enforcement during investigations and emergency situations.
- Executed daily safety inspections of equipment to ensure operational readiness.
- Monitored property entrances and exits while overseeing employee safety protocols.
- Managed access control at all facility entrance points, granting entry solely to authorized personnel.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Managed budget for security operations, ensuring effective allocation of resources.
- Upheld strict confidentiality regarding sensitive information and security measures.
Crew Chief
Servpro
Dedham
01.2021 - 11.2024
- Led crew meetings to review goals, address concerns, and promote teamwork.
- Maintained team flexibility by teaching members all key roles.
- Followed and supervised work practices to support safety and risk management guidelines.
- Supervised staff duties, providing direction and oversight to drive safe and efficient operation.
- Coordinated daily operations and task assignments for crew members to optimize productivity.
- Supervised daily operations for restoration and cleaning projects.
Education
High School Diploma -
Waltham Senior High School
Waltham, MA06-2019
Skills
- Client account management
- Security protocols
- Risk mitigation strategies
- Emergency response planning
- Compliance monitoring
- Customer relationship management
- Time management
- Compliance
- Problem solving
- Attention to detail
- Security team management
- Operations management
- Training management
- CCTV experience
- Adult AED and CPR
- Infant CPR certification
Timeline
Security Account Manager
Northeast Security
04.2025 - Current
Crew Chief
Servpro
01.2021 - 11.2024
Security Supervisor
Redcon Security
01.2020 - 11.2024
High School Diploma -
Waltham Senior High School