Summary
Overview
Work History
Education
Skills
Timeline
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Zackery Wright

Bangor

Summary

Dynamic Customer Success Manager with a proven track record at Athenahealth, excelling in customer account management and relationship building. Enhanced customer loyalty through strategic onboarding and regular account reviews, while leveraging strong problem-solving skills to drive client retention and growth. Committed to fostering seamless transitions and maximizing client satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

Athenahealth
01.2012 - Current
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

Banquet Waiter

Nautilus Restaurant
04.2015 - 10.2021
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
  • Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.

Education

High School Diploma -

Ellsworth Highschool
Ellsworth, ME
06-2001

Skills

  • Customer account management
  • Customer relationship building
  • Customer retention
  • Client relations

Timeline

Banquet Waiter

Nautilus Restaurant
04.2015 - 10.2021

Customer Success Manager

Athenahealth
01.2012 - Current

High School Diploma -

Ellsworth Highschool

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Zackery Wright