Zafarieh Heidari
West Springfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Retail Banker I NMLS 255799
TD Bank
03.2021 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
Certified Swing Manager
McDonald's
02.2020 - 06.2021
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Increased sales by creating engaging promotions and effectively upselling menu items.
- Maintained high cleanliness standards, resulting in positive health inspections and a welcoming environment for customers.
- Provided exceptional customer service while managing busy shifts, resulting in increased return visits from patrons.
Interpreter
IOM International Organization For Migration
04.2017 - 12.2019
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
Education
High School Diploma -
Poor High School
Quetta PakistanUndergraduate - Criminal Justice And Law
Springfield Technical Community College
Springfield, MASkills
- Financial Planning
- Reliable and Responsible
- Team Cooperation
- Workload Management
- Bilingual in Farsi, Turkish, and Urdu
- Product Promotion
Accomplishments
- Achieved WOW star title by completing individual Sales goal and LEI with accuracy and efficiency.
Languages
Persian
Full Professional
Turkish
Professional Working
Urdu
Full Professional
Timeline
Retail Banker I NMLS 255799
TD Bank
03.2021 - Current
Certified Swing Manager
McDonald's
02.2020 - 06.2021
Interpreter
IOM International Organization For Migration
04.2017 - 12.2019
High School Diploma -
Poor High School
Undergraduate - Criminal Justice And Law
Springfield Technical Community College
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