Zahran Hamed Mohsin Alabri
Muscat
Summary
Accomplished communication and electronic professional skilled in coordinating systems upgrades, software and hardware installations, and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Personable and focused with 4 years of industry experience.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
OXY
Mukhaizna
08.2022 - Current
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Installed and supported desktop software titles and add-ons.
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Provided technical assistance and support to clients with Office 365 applications.
- Implemented backup solutions for cloud-based systems using Azure Backup service.
- Developed and implemented software solutions for customer requirements.
IT Support Engineer
OQ
Muscat
09.2021 - 08.2022
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Employed Freshdesk, Zendesk, Salesforce, and other ticket support systems.
- Set up new desktop systems and configured laptops for incoming employees, loaded required software, and granted server permissions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Communication And Electronic Engineer
Global Computer Services LLC
Muscat
02.2021 - 08.2022
- Installed IP, network equipment, and facilities.
- Provided support for end users.
- Ordered equipment and services for voice, data, and cabling.
- Next Generation Networks.
- Wireless Communications.
- Splicing Technician.
- Understand application programming, .NET concepts, Object-Oriented Programming, Data Types and Collections, General Software Development, Web Applications, and Desktop Applications.
- Desktop Support.
- ITIL - Service Management
- Essential Skills and Corporate Communication.
- Fiber Optics Technician.
Help Disk
Public Authority For Radio & Television
Muscat
06.2019 - 12.2019
- Computer problem solving
- satellite station,Send and receive from satellite.
- studio engineer,sound vibration control .
- programming IP phones using cisco.
Call Center
Omani Qatari Telecommunication Company (ooredoo)
Muscat
07.2016 - 03.2017
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
Advance Diploma - Communications And Electronics Engineering
Nizwa College of Technology
Nizwa12.2019
Skills
- Technical standards and deliverables
- OS/390 IT platform
- Mitel voice system
- Supporting IP Telephony
- Network protocols
- Cisco IOS
- Troubleshooting Linux OS
- Fiber distribution
- Network traces
- Technical skills
- Communication Skills
- Problem-solving skills
- Customer Service
- Certification Skills
Languages
Arabic
First Language
English
Advanced
C1
Timeline
IT Support Specialist
OXY
08.2022 - Current
IT Support Engineer
OQ
09.2021 - 08.2022
Communication And Electronic Engineer
Global Computer Services LLC
02.2021 - 08.2022
Help Disk
Public Authority For Radio & Television
06.2019 - 12.2019
Call Center
Omani Qatari Telecommunication Company (ooredoo)
07.2016 - 03.2017
Advance Diploma - Communications And Electronics Engineering
Nizwa College of Technology
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